Skip to main content

Cincinnati Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (240 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–6:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–6:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 10:00am–4:00pm 8:00am–3:00pm
Sunday Closed Closed
New (513) 810-5214 (513) 810-5214
Used (513) 810-5240 (513) 810-5240
Service (513) 810-5242 (513) 810-5242

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (240 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cincinnati Cadillac from DealerRater.

Want to share your experience with this dealership?

Write a review

The sales agent was very helpful and I very interested in

The sales agent was very helpful and I very interested in buying this vehicle as soon as the recall is lifted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback! We're glad to hear our sales agent was helpful and that you're interested in purchasing the vehicle. Once the recall is lifted, we’d be happy to assist you in moving forward. Please feel free to reach out anytime with questions or to check on the status—we’re here to help! Sincerely, The Cincinnati Cadillac Team

Inaccurate pricing

The Add on cars.com list a lower price then the actual price of the vehicle when you call or stop into the dealership. Beware and be sure to call and check pricing before first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Still interested in what they have.

Still interested in what they have. They got back to me quickly so I was happy…..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! George Hubbard | General Sales Manager | 513-221-5600

drove 3 hours to look at the great inventory, a great

drove 3 hours to look at the great inventory, a great decision,, Kyle was a great sales person, answered every question very knowledgeable and helpful, Gary also helped with the test drive and was also very helpful, Ted was fair on our deal and we never felt pressured ,Brandon was very helpful and patient when we had a slight glitch in paper work., Greg in F&I never rushed you and explained everything, also a young man next to Gregs office i didnt get his name but was also very helpful , A true group of professionals, and very nice people also

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. George Hubbard | General Sales Manager | 513-221-5600

Bought a Ford hatchback from them.

Bought a Ford hatchback from them. Maybe If you buy a Cadillac they try harder. Sales team was great, both guys I dealt with were stand-up, straighforward and a pleasure to deal with. The Issue came later when an oil change was due. I went by the sticker they had in the window (or they never removed from the previous owner). There Is no way this was correct as when I drained the oil, it was pure black, and I could tell it was very old. The drain plug was also stripped quite badly. That wasn't even the worst part, when I opened the air filter enclosure, there was a full on rodent nest! I'm talking like an entire blanket shredded up piled around the air filter. I would have thought any dealership that has a car parked Inside the garage so their customers can view It has at least run the car through service and changed/checked the fluids. Pretty sad because that makes It hard to trust them for future purchases and to recommend them, and the staff I actually dealt with were 100% people I would love to recommend to friends and do business with in the future.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. George Hubbard | General Sales Manager | 513-221-5600

Used 2013 Toyota Camry

This was my first car buying experience. Garrett was helpful and pleasant. He was not pushy at all. I would recommend this dealership and Garrett in particular.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, George Hubbard | General Sales Manager | 513-221-5600

Mr Brandon was wonderful to work with,Great customer...

Mr Brandon was wonderful to work with,Great customer service.good price,and they delivered the car to my home which is 500 miles away thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! George Hubbard | General Sales Manager | 513-221-5600

My wife and I came up from Louisville to look at a car...

My wife and I came up from Louisville to look at a car and couldn’t have had a better experience ! Both Brandon and Cody were extremely professional and accommodating. The most stress free environment that I’ve ever had purchasing a vehicle ever! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and for traveling to Thomson-MacConnell Cadillac from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. George Hubbard | General Sales Manager | 513-221-5600

My experience with Brandon Ozier was both upfront and...

My experience with Brandon Ozier was both upfront and pleasant. My girlfriend and I drove over 3.5 hours from Eastern Kentucky to look at a pre-owned vehicle. The truck was not only what Brandon said it was, but there was no back-and-forth of numbers. Our deal was made with ease and Brandon honored his word by doing everything he said he would. I would not hesitate to be a repeat customer or recommend Thomson-MacConnell Cadillac, and Brandon, to people I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, George Hubbard | General Sales Manager | 513-221-5600

Great Used Car Purchase Experience

Working with Brandon Ozier was a good experience purchasing a used CT6. It was done quickly - 5 days start/finish. I came from out of town and he accommodated my schedule. The negotiation was fair. The car’s detailing was done poorly by a 3rd-party prior to my arrival - Brandon worked to fix it himself. I appreciate the good sales experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to write this review. We are pleased to hear that Brandon was able to provide an efficient and overall positive experience. Best, George Hubbard | General Sales Manager | 513-221-5600