Reviews
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Wow !!! Mike Fitzwater was Wonderful to work with and his knowledge was outstanding. Greg Hunter was so kind and friendly. If you are looking for a new or preowned Cadillac visit Thomson MacConnell.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Verona123, Thank You for the positive feedback! We look forward to seeing you in the future! ---- Thomson MacConnell Cadillac
850 miles to buy a car? Ridiculous? NO.
I had been searching for a low mileage used Jaguar for over eight months. In that time I have talked to dozens of sales people all across the country. Brandon had the car I wanted, but I really needed to know it was worth multiple days and flying 850 miles to inspect it. Brandon answered each and every question honestly and accurately. This was most important to me. If he didn’t know the answer he went and got the answer. He even sent pictures from the underside of the car while it was on the rack for service. I don’t think he realized how valuable these pictures were to my deciding to travel to Cinncinatti. I had been looking at Florida cars and now realized this car was as clean underneath, as any car in Florida. Brandon moved quickly to get an out of balance tire resolved, and I was on my way to a faultless return trip home. In the process of buying this car, I met one of the finest young men I have come across in many years. Brandon is an exceptional person with all the qualities that will lead to success in life. Being old myself, I like others,have become somewhat cynical about younger generations.. Brandon changed my mind. He works hard and will go very far. PS: A buyer needs to have confidence in the integrity of the person on the other end of the phone when starting a deal like this. Brandon inspires this confidence. Nash Williams
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Badmanjose, Thank You for the positive response. We are so glad that Brandon has gone above and beyond to make the experience as flawless as possible. We look forward to working with you in the future!! ---- Thomson MacConnell Cadillac
Great experience
My salesman Brandon Ozier made me feel at ease through the process and took great care of me.! Gregor Hunter was very patient with me and answered all my questions with clarity.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Arieta Hardy, Thank You for the positive response! We look forward to seeing you in the future! ---- Thomson MacConnell Cadillac
Excited for my new car!
Had a pleasure working with Brandon. He was very responsive and easy to communicate with - which encouraged me to drive up to Cinci and check out the car. While I've only had it for a few hours, I feel like I got a solid deal and had a great experience with Brandon and the rest of the team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Seth S., Thank You for your positive response. We look forward to seeing you again in the future!!
Great Customer Service and Purchase Transaction.
Brandon is a very knowledgeable and professional salesman. My husband and I are very pleased with the purchase transaction service received from Cody Frye. Good to see new school taking care of old school with harmony. These guys are Great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
hill,tyta33, Thank You so much for the positive feedback! We look forward to seeing you and your husband in the future ! ---- Thomson MacConnell Cadillac
Cadillac
Brandon Ozier is a pleasure to work with. Has always taken care of me with a smile on his face. He is very knowledgeable & makes it fun to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mimiwhit, Thanks for your positive response! We look forward to seeing you in the future!! --- Thomson MacConnell Cadillac
Excellent Customer Service
Brandon was knowledgeable, helpful, and a pleasure to do business with. Simply top notch customer service which is rare these days. Cody also made the checkout process informative, quick, and painless. Overall very satisfied with my purchase and the job done by Brandon and Cody. For my next vehicle I'll be calling Brandon first thing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
CadillacCTS, Thank You for your positive response ! We look forward to working with you in the future! --- Thomson MacConnell Cadillac
Great customer service
Recently found a car in the evening online. Salesman was very responsive and got back to me that same evening with a price. We negotiated a price, since I was 2hrs away and picked up the car the next day. Great customer service and the Rep took the time from his day off to make sure my needs were met. Thank you for the wonderful service!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Toyota1, Thank you for the positive response and we look forward to seeing you in the future! --- Thomson MacConnell Cadillac.
Accommidating
Mr. Ozier was accommidating in every way, honest, knowledgeable, patience. Was very satified with overall experience and purchase. Would highly recommend Mr. Ozier and this dealership to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wesley C Williams, Thank You for your positive response! We look forward to seeing you and your friends in the future! --- Thomson MacConnell Cadillac
Bsly,ba
Purchased last 4 caddys from TMC and always deal with Mike Fitzwater, excellent service always directs us to the right vehicle and more than helpful to meet our needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
jhbeasley, Thank you for being a loyal customer to TMC. We appreciate your business! We look forward to working with you again in the future! --- Thomson MacConnell Cadillac