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Cincinnati Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (240 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–6:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–6:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 10:00am–4:00pm 8:00am–3:00pm
Sunday Closed Closed
New (513) 810-5214 (513) 810-5214
Used (513) 810-5240 (513) 810-5240
Service (513) 810-5242 (513) 810-5242

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (240 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Salesman Review

Working with Brandon I didn't feel pressured buy a car he was knowledgeable and answered the many questions I had with patience great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

Purchased my Ford Explorer from the Cadillac dealership. They were very helpful from the start. Called on the phone to get details on the vehicle and have the salesman drive it because we were purchasing the car from 2 hours away. They were honest and fixed issues quickly. The transaction was quick and they were easy to deal with. From the sales manager to our salesman and the others we met, they were all friendly and helpful. Would recommend to others fir sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kelly, Thank You for taking the time to submit a review. We appreciate your positive response and look forward to working with you in the future !! ---- Thomson MacConnell Cadillac

easy to work with

Greg Schwalbach was very easy to work with. I would recommend him to anyone. The dealership was clean and everyone made you feel as if you were buying a brand new Cadillac even though it was a used car. Cody was nice but to pushy on trying to sell us a warranty that we said did not want over and over again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

nowarranty, Thank You for the positive response. We look forward to working with you in the future! ---- Thomson MacConnell Cadillac

Buying experience of a used Cadillac

Unfortunately, Brandon had precious little time to spend with me in my buying of a used Cadillac at this dealership!! He seemed knowledgeable enough but ended up having 2 or 3 other clients demanding his attention at the same time that I was there! This makes for an awkward situation as I felt pressured to give him space and I could see by the look on his face that he was frustrated too!! He seemed very rushed and out of sorts. But that being said, I was at the dealership way longer than I should have been!! I do like the car but I wish Brandon could have spent more time explaining more of the bells and whistles of a Cadillac as I have never owned one!!! He did ask for help with the other clients that asked for him while I was there and no one responded. I feel that I was not Brandon"s priority while I was there and there was no "personal" contact with him!! All in all it was not a great experience and although I said I would recommend this dealership I would not recommend as a #1 dealership. The finance guy was very talkative also when I just wanted to get my finance papers and be on my way!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Linda Anthony, I would like to thank you for your patience on the Saturday you came in. Brandon is a very popular sales rep at our dealer because of his exceptional customer service. We will have Brandon reach out to you to go all the features of your Certified Pre-Owned CTS. Thank You again for your purchase from Thomson MacConnell Cadillac.

new car

Was treated extremely well by everyone that was there. Very helpful with explaining the all the features with the vehicle. Was treated really well throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Michael Scott Rosing, Thank You for the positive review! We look forward to working with you in the future ! ---- Thomson MacConnell Cadillac

Making dreams come true.

Great service couldn’t have asked for more. Thanks to been a dream of mine since a little one to own a Cadillac and this dealership made it possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

DavidWachtell, Thank You for the positive response! We look forward to working with you in the future ! --- Thomson MacConnell Cadillac.

Cody was great!

I was treated fairly and no issues. They did what they say they would. Cody did a great job explaining everything and followed through with everything he promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Travis , Thank You for the positive response, We look forward to working with you in the future! ---- Thomson MacConnell Cadillac

Overall good experience buying used car

Mike Fitzwater was very professional, personable, and applied no pressure throughout the process. SUV was priced right & trade in was effortless and generous. After the sale, Mike went above and beyond by providing additional support for a minor mechanical issue. Would highly recommend Mike and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kenheis1, Thank You for the positive review! We look forward to working with you in the future! ----- Thomson MacConnell Cadillac

Friendly and helpful

Brandon was a knowledgeable, kind and very responsive to my questions and request. He made the buying of my first Cadillac a very pleasant . I recommend buyers ask for Brandon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wendy Kennedy, Thank You for the positive response! We look forward to working with you in the future! --- Thomson MacConnell Cadillac

best experience ever

This is second car i ve bought from TMC Cadillac. Both times have been a great experience , no pressure. Brandon Ozier makes the process easy and is a great help in understanding how the different controls of the car worked. And i will be back for a third some day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

JEFF S, Thank You for the positive response! We are glad to hear Brandon always takes care of you ! We look forward to seeing you in the future. ---- Thomson MacConnell Cadillac