Haley Toyota of Roanoke

It takes them 2 hours to do inspections. It cost $43 to replace a turn signal bulb that is probably less than $5.

Beware of bait and switch, we were there earlier and the advertised cars disappeared with only older used cars available at a higher price. Stay away from these people.

I recently bought a new car at Haley Toyota, Roanoke VA. Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going the extra mile. If you are interested in purchasing a new or used car, I would recommend highly that you contact Jerry. Over the years I have dealt with hundreds of sales persons and I can say without any reservation whatsoever that he is absolutely the best one.

I have had my car in at Service Dept on several occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have to put a rejection sticker on my car. So I replaced both parts which total charge was $1360.51. Few days later my right headlight was flickering. My car was there for inspection. I feel like that was something that should have been checked when it was in for inspection. I was told then that the headlight needed to be replace and the headlights needed to be ordered and couldn't schedule me until 11/2/22. Per Dixie in service said . that usually when one need to be replace the other one will Probably go soon. I replaced both head lights with the total of $839.37.. On 11/17/22. Called service on 11/17/22 left Dixie a message to call me regarding the date of when my car battery was purchased. Never received a call back as of today which is 11/25/22. Called back to service on 11/17/22 and spoke to Mercedes that was very rude, wouldn't give me a price on a new battery and at that time I was stranded because my car wouldn't start. Had to relace a battery at a different establishment because I couldn't get return call back from service and my battery that needed to be replaced was purchased at Haley that still had some warranty on it. asked would she have Dewey call me, she was very rude and wanted me to speak to her manager. I have had bad dealing with manager by the name of Hoyt. He has been very rude also. Which they keeps reminding me I have a older car. Yes it is, its a 2012 Toyota Avalon with 46,500 miles. To me whether I have a older car or new car that's irrelevant. You should treat your clients with respect. In my family we all drive Toyota's a total of 6. And the way I have been treated. No one want to purchase another car at Haley Toyota only because of your service dept.

Back in August of this year I came back to Haley to trade in a 21 Camry XLE Hybrid for a smaller or more affordable vehicle due to it's month payments very quickly outstripping my ability to pay after leaving my trucking job in December of the previous year, I was browsing for a few different vehicles I had checked out in their inventory when I came upon a late model used 22 Carolla Hatchback, I inquired about it, but because of both stupidity and distraction never clarified the closing price, and they never clearly stated off paper what it was, the vehicles new were being sold between $24,000-27,000 and the Camry being traded for it was still worth around $30,000+ and had positive equity, and well, in a lovely little shell game the Carolla was marked up around 155% with dealer fees and registration to $38,369 which I didn't get wind of until seeing the loan post to my bank, and obliterated any positive equity I had. The car now belongs to the bank, but the responsibility is still with the sales staff for tiptoeing it long enough for me to sign on the line. You're welcome for the free money, but I don't have to hide what you did to get it.

My husband stopped in this week to ask about a Hybrid Highlander. They had one gas only used 2020 Highlander in the show room so he could not drive it. The sales person was very rude. My husband felt like the sales person either hated his job or just did not want to be bothered. When asked when they would get in any new vehicles he was told that they are only selling ordered vehicles which would take about 1 year to get in. So there would not be a vehicle to try out. A non refundable deposit would be required. Really! I know there are issues getting new cars due to the Russian invasion of Ukraine and Covid. However, why is there not a “demonstrator” that was always in a dealership for a customer to try out to see if they even like it.

Don't trust a word their service department tells you on the phone. They led me to believe my windshield was covered, made me jump through hoops, (had to take it to a Toyota dealer close to where I was vacationing to prove it wasn't hit by a rock...), then drove it another hour and a half to Haley after I returned to Virginia, expecting it to be fixed as I was told on the phone... ...all to find out that they didn't even bother to see if it was covered under warranty in the first place. To add insult to injury, the service manager treated me like I was insane for thinking what the lady on the phone said was true, and he berated me in front of the staff. (I gave as good as I got, because there was absolutely no reason for me running around all over the place if there wasn't even a chance of them repairing it under warranty.) I have bought two vehicles from this dealership. Never again! The sales people are great, but their service manager needs to learn people skills... ...and I wish I had a day of my life back. Dude kept saying I should call my insurance. NO KIDDING guy! Your people should have told me that days ago! Not now after I've jumped through your hoops! There are too many dealerships out there selling Toyotas to deal with service departments like Haley that can't be bothered to actually look up whether something is under warranty or not before sending a customer on a wild goose chase!

Service advisor was very rude , I was realy surprised from the way she was talking to me! She lied to me and told me different story about my car's issue and never explained to me whats going on . Will never go back for service. And buy the way , talking to a manager is not going to help.

Treated me well with respect and had a nice facility, just had a little problem finding the place but staff is friendly and courteous though.

Chef Jeff is amazing! We drove 3 1/2 hrs to buy a car from him and spent many texts back and forth before hand. He treats you like family and is super truthful and easy to work with. Worth the drive and amazing recipes!