Haley Toyota of Roanoke

I bought a car "as is" and I am up to $2K in repairs and still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opinion, sounded like he did not want to be bothered. He was very blunt and non sympathetic.

I bought a car online with a walkaround. The car was not totally as described, when I got it, and it also needed costly repairs. Because of my concerns, management called. To me, it sounded like he did not want to call, it was a waste of his time, and a blunt conversation. Really did not listen to my concerns. It took 5 days to receive a call. The salesman never called to see how I liked the car after receiving it. I will never recommend this dealership.

No BS just straight to the point. Chef Jeff picked me up from the airport, no hassle, in and out in a hour. No pressure dealership.

I wish someone from this dealership could explain why the car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratches on one side, a long scratch 18 inches or longer an inch wide on the hood, cracker crumbs in the back seat, and needing a washing and good cleaning. It took me three hours to drive one way. I arrive at this beautiful Toyota dealership excited to get the vehicle I had been looking for to get the biggest disappointment. I know things are different in the world today and people are not truthful. I am not mad, at 84 I don't get too upset any more but I would appreciate a call explaining why the car I went to buy wasn't cleaned up at least and waiting for me. You need to work on your 3.5 rating. Beautiful facility but employees need help badly.

J.W. Altizer was FANTASTIC! He helped us with exactly what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehicle. 10/10! Would recommend!!💚💚💚

Excellent and friendly service. Keep up the good work. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back.

Great customer service and product selection. My family and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction.

If you’re in the market they’ve got the deals. Chef Jeff is great, easy to work with. Great vehicle at a good price. Stop In!!

Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why my engine light was on. So my engine light is *still* on. In April i'll probably take my Toyota product to Firestone instead.

Once Again I try and trust HALEY but in the end disappointment sets in. They called and offered a $5.00 car wash. I thought GREAT service... I arrive at scheduled time. After sitting for 1 hour and 10 minutes. I go to Customer Service and ask how much longer. She proceeds to come back and tell me another 3 minutes. I walk around to wash bay and the guy is just starting on it. He said that it was a mix up, he had started on the black truck. So I asked him to please drive my car around immediately so I can go. He did. I took paperwork in dropped my $5.00 off and left. (needless to say without a completed wash) I don't know what is the problem. Is it bad Management?? Just overall bad Customer Service.. the girl LIED! instead of telling me the truth she thought I would go sit back and wait another 45 minutes but WRONG! Ju