Gallery Ford of Pekin

Overall, the dealership and service techs are good to work with. However, they are extremely pricey. Quoted me $12k to replace a transmission on a 2019 escape. I understand it’s a work heavy replacement, but I wasn’t given any alternatives options and other places quoted me half that amount for the same work. They also took advantage of my car situation and tried to put me in a NEW vehicle when I didn’t want that.

Donnie was my salesman. He was GREAT. I told him, kind of what I was looking for and he was awesome. He knew right away the kind of car for me. He was right. I love my New Car. He was a gentleman and very intelligent about the cars I was looking at. Even after the sale I had questions about how to set some settings in the car and he was able to show me everything I needed to know. Thanx Donnie

The service dept rocks!!!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. Great job service team and the mechanics that completed the tasks. Very much appreciated!!!! Andy j

Courteous, quick service, knowledgeable about what needed to be done ,very clean dealership and bathroom facilities..excellent customer service with no hassles.

Had not used the pickup and deliver option before. I called, to set it up. They text me on the day and picked my car up. I was called to let me know what was needed. My car was returned and I paid for the service. I was more than pleased with the service provided. The staff was helpful and friendly! Thank you Gallery Ford.

Very positive atmosphere and people. They do a great job and don’t try to sell me something I don’t need.

They are truly the worst thing about the car business. Bait and switch… offer you a price and totally try scamming you when you get there. People please make sure to do the research before buying or selling to this dealership. Places like this give the business a bad name when dealerships are bought up by the big city ripoff tactics. There are a lot of reputable dealerships in our area. This is not one buyer beware

The staff at gallery ford was very thorough and very conscious of my needs. I couldn’t be happier.

The service from the sales department was adequate. I didn’t receive all of my paperwork and the car was empty when we picked it up.

The service advisors and technicians genuinely care about your vehicle while it is there and are great at communicating what the vehicle needs to get back up and running as it should.