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Gallery Ford of Pekin

(60 reviews)

Reviews

(60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gallery Ford of Pekin from DealerRater.

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The mobile service feature was very convenient and the

The mobile service feature was very convenient and the mechanic was polite, helpful, and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Phone lines were down for a while so I had to submit a

Phone lines were down for a while so I had to submit a call request to the service department on their website. The SALES department called me twice in two days trying to sell me a car. Ridiculous. I just wanted an update on when a repair would be done on my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I felt very welcome in this dealerships friendly

I felt very welcome in this dealerships friendly atmosphere. Lucas wood was a thoughtful salesman who fought for my wants and needs. I never expected to get a brand new ford, but gallery ford made it happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had t a good experience at this dealership everything

Had t a good experience at this dealership everything went fine no problems going back on Monday

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealer ships employees were very friendly and easy to

The dealer ships employees were very friendly and easy to work, I will do business again with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thank you so very much for all your hard work.

I had the best experience buying my car at Gallery Ford

I had the best experience buying my car at Gallery Ford in Pekin. Nautica was my sales person. She was so helpful and had so much knowledge about Fords. The general manager was so friendly. The entire experience was very comfortable. No high pressure sales going on there. A friendly environment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Took my truck in for a recall.

Took my truck in for a recall. Quick service and no problems. Out of the dealership with recall finished in under a hour. Very courteous and polite staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful and personable!

Very helpful and personable! Will always come back for work that needs to be done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good salesmanship, friendly, knowledgeable, hope service

Good salesmanship, friendly, knowledgeable, hope service is as good. Got the vehicle I wanted for a descent price. Was disappointed in my trade in value on my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good selection friendly service and knowledgeable

Good selection friendly service and knowledgeable salespeople made the process of buying a new vehicle easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.