Reviews
Write a reviewI brought my Rx 330 in for oil change
I had a loaner car for the time I had the car worked on.. it took about 2 hours.. when I returned, the car had been washed.. nice!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'm thrilled to hear about your 5-star experience with our service department, Kathryn. We hope to see you again in the future. - Bob McLean, General Manager
Best car purchase experience ever!
We are so pleased with LHM. Our salesman was very pleasant. The sales manager helped us with our decision. All the folks we talked to there gave us the feeling that they really cared for us. It was the best experience we have ever had buying a car and we feel that we will be well taken care of should our car need any attention in the future. It seems that LHM has the best people for the jobs they have. Our salesman was well trained and sat with us for an hour explaining the tech features in our used car on New Years Eve. Wonderful people there. We are very happy we found a dealer who truly cares.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your 5-star review, James. Congrats on the purchase of your car and we look forward to seeing you again in the future. - Bob McLean, General Manager
Will keep coming back!!
Great staff, they make it easy to schedule appointments and the quality of the repairs and service is exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim. Thank you for your 5-star review. We are thrilled to hear about your exceptional service. - Bob McLean, General Manager
Excellent
Very happy with the vehicle and the sales person from whom I purchased it. I would recommend this dealership to others. I was treated very well when I had a warranty related problem with my former vehicle, and I anticipate the same treatment with my new car should problems arise
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review. We look forward to continuing to serve you. - Bob McLean, General Manager
customer service, customer service
I am total sold on the whole customer service experience at larry millers lexus Spokane. the cars a very nice but the customer service is amazing, and that will keep me coming back over and over again. thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with amazing service. Bob McLean, General Manager.
Great Service
Had a great service experience and would return again. Thank you for your loaner car. Helped out a lot. Very friendly and knowledgable serve writers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could provide you with friendly, informative service. We look forward to serving you again. Bob McLean, General Manager.
10000 miles Service
Started service on time and finished as promised. Excellent experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff, thank you for your review. I am glad that we could provide you with an excellent experience. Bob McLean, General Manager.
Best car buying experience ever!!
Loved working with DJ! I was planning on purchasing a new Toyota RAV4 hybrid, but during my research, through information I entered on the U.S.News Best Price Program website, I was immediately contacted by D.J. Boehm in regards to a new Lexus. That particular Lexus was a little bit out of my budget, but DJ sent me information on a Certified Used 2013 RX450h. It was a beautiful car! Low mileage! Great price! He was extremely knowledgeable, super professional, very friendly, and answered all my questions with ease. He held the car for us for 5 days until we could drive the 3 hours from Walla Walla to Spokane to look at it. He promised me I would love it and I wasn't disappointed one bit! Working with Rocky was a pleasure, too! He had us out the door in no time, explained everything we were signing, and didn't try to sell us a thing! Such a breath of fresh air! We purchased a new Toyota Sequoia 9 months ago and the whole experience was exactly the opposite. We felt trapped, waited for hours to get in with the finance person, then he tried to sell us every possible add on and extra. We were exhausted when we left that dealership, but ready to tackle the rest of the evening when we left LHM Lexus. Thanks guys!! We will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! I am glad that DJ could provide you with a helpful and friendly experience. We look forward to continuing to serve you! Bob McLean, General Manager.
Great Customer Service
Asa is wonderful! He got me in for my oil change and out the door so quickly that I was able to wait for my car and go about the rest of my busy day. Thanks Asa!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could provide you with an efficient and quick visit. Bob McLean, General Manager.
Back after thirteen years.
We bought our first Lexus thirteen years ago. It has been almost carefree with routine maintenance. I couldn't imagine buying anywhere else. The location is convenient and the service is great. Here is to fifteen years of carefree ownership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michele, thank you for your review. We are so glad we could serve you over the years and provide you with great service. Bob McLean, General Manager.