Reviews
Write a reviewVery poor customer service by the Finance man and the
Very poor customer service by the Finance man and the manager. They told us they would hold our check until Wednesday in order for us to fund the check. They cashed it Tuesday morning and caused our accoiunts to empty. There seems to be a conspirarcy to kkep you in the dealership as long as possible, and then hope you don"y catch the 1300.00 etra on your bill for paint and leather. Our salesman irwin was excellent the rest of the crew in sales was awful. They showed little regard for customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Larry Miller Lexus added Landcar Agency for 10,000.
Larry Miller Lexus added Landcar Agency for 10,000.00 without my permission. Shameful for a dealer for Lexus. That’s not the Lexus Way.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Bob McLean (GM), DJ Boehm (Sales Manager) and James Mason
Bob McLean (GM), DJ Boehm (Sales Manager) and James Mason (Saleman) made our buying experience very enjoyable. Friendliness and Professionalism is always the name of the game in sales and they went out of their way to make my wife and I feel welcomed and appreciated. James kept us well informed when our car would arrive and it was absolutely beautiful when we took delivery. Yes, I would recommend this sales team to anyone looking for a new car..Thanks again for making our purchase so easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You .
Thank You .. for getting rid of Jon Dumb & Dumber Henson... Rips off Customers and is a joke so Thank you ... Lexus needs to know about Him ..Bad news...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Sales representative Irving Johnson was perfect.
Sales representative Irving Johnson was perfect. He was Helpful and knowledgeable but not pushy. He listened to what we were looking for and found the perfect car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review us! It was our team's pleasure to have provided an helpful buying experience. We are happy to have gotten a vehicle you enjoy. If you need anything in the future please stop by our dealership. - Jonathon Henson, General Manager
Me and my wife bought a car from them was told the car
Me and my wife bought a car from them was told the car was four wheel drive it wasn't they ran our credit 11 times we got 11 hard hats and run our credit we brought these things to their attention they said the guy that sold us the car was fired I would not do nothing for us the worst car buying experience of our life
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for reaching out. Unfortunately, we’re having trouble locating your records in our system. Is there a chance you used a different name or visited another dealership? Please give me a call and we can get to the bottom of this together. Thank you for your time. - Jonathon Henson, General Manager, (509) 747-7000
Truly stress free no haggle buying experience.
Truly stress free no haggle buying experience. I love my new car and would buy from them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great positive review, Christi! Come back again soon if there's anything we can assist you with. - Jonathon Henson, General Manager
RX 350
Thank you for an awesome RX350 We look forward to many years of fun driving in the new 2022 RX350 from Larry Miller Lexus of Spokane
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jonathon Henson, General Manager
Great experience
The staff are professional and make every effort to ensure quality customer service when purchasing or servicing a vehicle. Have used this dealership for 15+ years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review us, Michele! Your review is much appreciated. We hope you will continue to come to see us in the future! - Jonathon Henson, General Manager
I had a wonderful experience buying a car from Larry H...
I had a wonderful experience buying a car from Larry H Miller.I would like to thank Pauline Ushigusa for her professional advice and help in choosing a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review! I will make sure they get the recognition they deserve. It was our pleasure to help you find the car you were looking for. We hope you will continue to come to see us in the future! -Jonathon Henson, General Manager