Southfork Chrysler Dodge Jeep Ram

We spoke and you know your warranty was denied because of the lift, but that was the extended warranty that covers powertrain, electrical and many other componets. We have a back up wrranty which we gave you for no-charge that would have covered the parts and labor but you chose to your own oil changes versus having them done as instructed. This was your choice and you can't be upset that you chose for your own reasons to do those services yourself. Your choices affected ultimate responsibility. However we did offer to do the repair at cost on parts and charge you no labor to help you resolve your concern becasue you are still the customer. You decided you wanted to take it somewhere else and we even waived the diagnostic fees. We felt it was important to tell the complete story and left out detailed facts to protect your privacy.

We bought the truck lifted we didn’t lift the truck… you never asked me to provide you with any receipts for oil changes you said they MAY ASK FOR THEM I told you that I had to check with my husband because I wasn’t sure if he did them himself or not. You said ok well we may ask for them but I will look into it. I told you I know for sure we took the vehicle to get oil changes at at Take 5 oil change which we even had that in the truck! Again you said I MAY HAVE YO PROVIDE RECEIPTS but never asked for them cause I keep everything!!! Hahah you did waive the diagnostic fee you said it’s the least we can do!! Yes it’s the least you can do for selling me a voided warranty

The issue is you sold me the warranty that was voided from day 1 because of the lift!!! That is my issues!!! Like I stated I understand that I bought I used vehicle and the risk that come along with it MY ISSUE IS YOU HAVE NO KNOWLEDGE OF WHAT YOU ARE SELLING TO PEOPLE!!

This is simply not true. The warranty covers many other items just not the repairs related to the lift. All the paperwork provides limitations which were clearly not read by you as the buyer. We agreed to have the warranty company give you a full refund which can be used towards your repairs. The warranty we provided to you at no cost also has your obligation that clearly were not read or followed. We offered to give your money back on the warranty. You signed an AS-IS two to three places on contracts and ancillary paperwork. At some point you must take responsiblity. We have done everything we can to make any wrongs righted.

Can you show me the warranty that you provided to me free of charge cause I obviously don’t have that paperwork as well as the date it was provided!! I did sign for the vehicle as is but under the assumption that the IMPORTANT EXPENSIVE stuff was covered under warranty such as the transmission. I did say I’m am waiting to get my money back for the warranty never said y’all weren’t giving it to me. Definitely would not have agreed to to pay over $3000 if I had know it didn’t cover transmission. You all stated bumper to bumper A-Z coverage. The paper that we signed to get the extended warranty says nothing about not covering lifted trucks. Also I was told the refund would not go directly to me or I would have used that for the repair I was told that it would go to the bank that financed the truck! Please if you are the person replying to this get all the facts right, and if you are the manager you can reach out to me directly.

Thank you for your comments. The money is going back to you. The law makes us send it to the lienholder but you have the benefit of the lower payoff. That means you are getting your money returned. Henry will send you the documents. The AS-IS that you signed says just that.... all any all all statements must be verified by the customer. It is not our form. It is a federal document to protect the consumer. It advises you that it is your responsiblity to read those documents and verify your coverages. The law also provides that those same warranties are refundable to protect the consumer. We did all the things required morally and legally.