Reviews
We have had our Sorento for about a year and a half now,...
We have had our Sorento for about a year and a half now, and we have found that, even though there is a Kia dealer much closer to our house, we keep going back to Carriage Kia in Gainesville because of their excellent service.....They always take me on time, finish when they say they will, and do excellent work. They always remember me and everyone there is so nice! Their efficiency is greatly appreciated, and they truly seem to take pride in their work. We will keep going back!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you sharing your experiences with us through this review. It is so wonderful to hear from a returning customer, and we appreciate your loyalty to the dealership. We look forward to working with you again, so don't forget to find us on Facebook and Twitter for exclusive service specials and the latest industry news! Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We had an overall great experience at Carriage Kia and...
We had an overall great experience at Carriage Kia and absolutely love our new optima. There was no need to shop anywhere other than Carriage Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this short and sweet review. We are so happy to hear we were able to make your car buying experience such a breeze. Congratulations on your new Optima, and we look forward to working with you again! Don't miss out on our exclusive service specials by finding us on Facebook and Twitter today. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
This was my first new car purchase experience. The staff...
This was my first new car purchase experience. The staff at Carriage Kia were great. I would recommend carriage Kia to anyone looking for a new/ used car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your first car purchase Katie! We are so happy we were able to alleviate some of the stresses associated with a vehicle purchase. Don't forget to find us on Facebook and Twitter for exclusive monthly service specials. We look forward to working with you again! Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
A very friendly staff with exceptional knowledge of their...
A very friendly staff with exceptional knowledge of their products and service. They were willing to work with me on price and service. I recommend this service dept and dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We believe in providing each and every one of our customers with a uniquely friendly car buying experience, and we are so happy to hear that that came across! Check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I have always had a great experience with them! Whether...
I have always had a great experience with them! Whether having an oil change, rotating tires, maintenance, they are the best! I know I can always trust them to take care of my needs. I bought my Optima here, and only want those who work here to do work on it, and they always do a great, quality, efficient job! Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We believe comprehensive service is of the utmost importance, and it is wonderful to know that you so enjoy your experiences with us both in our sales and service departments. Don't forget to find us on Facebook and Twitter to take advantage of exclusive service specials in the future. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
the overall experience was great i got great deal and...
the overall experience was great i got great deal and enjoyed dealing with Mike Paglianti very friendly. They made sure i understood the controls, and even link our phones to the blue tooth.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review. We are pleased to know that we were able to show you a comfortable environment and affordable experience. Feel free to contact us if you have any questions or concerns on your new vehicle. Also, check us out on Facebook and Twitter for our latest specials and news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
The Service Personal were very nice and the work was done...
The Service Personal were very nice and the work was done correctly and timely.While I was there a man and I take about the Auto He and I had Nothing negative to say about our Kia Serrenos.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind review, Richard. We strive to provide our customers with quick and efficient service and it is always encouraging to know when we have achieved this! Check us out on Facebook and Twitter for monthly specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
This has been a pleasant experience each and every time I...
This has been a pleasant experience each and every time I have gone here! The response time is fast and everyone I have dealt with is pleasant. Even those who are not directly taking care of you are friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for taking the time to let us know how we're doing. It's great to know that our team provided you with the best possible experience. We look forward to seeing you in the future and thank you again for choosing Carriage Kia! Take advantage of our monthly specials by following us on Twitter and liking us on Facebook. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
This is my second purchase from Carriage Kia. I bought a...
This is my second purchase from Carriage Kia. I bought a Kia Soul+ November 2011. There was some confusion regarding the Accessory Package for $250 listed on the price sticker and whether floor mats were included with the car. The confusion was resolved and I did receive floor mats which is what I wanted. I purchased an Optima and am happy with the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience. We work very hard to make sure our guests are satisfied with their visit and it's flattering to hear that our dedication has not gone unnoticed. We are thrilled that we were able to help you with two car purchases, and we look forward to hopefully helping you in the future again. Don't forget to check us out on Twitter and Facebook to learn about our latest news and special offers. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Everyone in the service department is nice and friendly. ...
Everyone in the service department is nice and friendly. I showed up with what I thought was a sunroof problem. However, as these thing happen so many times, once I got to the dealership my sun roof was working perfectly. Instead of treating me like an idiot, they explained that the computer system controlling the sunroof probably needed time to reset after having turned the car off before allowing the sunroof to completely close. As I was due to an oil change and tire rotation, they offered to go ahead and do that service while I was there and took no more than 15 to 20 min to finish. Overall a very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review. Our staff strives to fit the needs of our customers while maintaining a high-level of service in a pressure-free environment. We are excited to hear about your experience and we look forward to providing the same level of service to your friends and family. Follow us on Twitter and like us on Facebook for special offers and updates. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com