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Jim Shorkey Kia of Gainesville

(1,887 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 national dealer award
View 2 awards
2013 national dealer award
2015 consumer dealer award
New (678) 862-0944 (678) 862-0944
Used (678) 897-4773 (678) 897-4773
Service (678) 897-4299 (678) 897-4299

Reviews

(1,887 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Shorkey Kia of Gainesville from DealerRater.

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We had a wonderful experience at Carriage Kia! Mario...

We had a wonderful experience at Carriage Kia! Mario provided excellent service, and the dealership offered a fair price for the vehicle we were purchasing. I would recommend Carriage Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ann, thank you for leaving us such a great review! The team here at Carriage Kia is thrilled to know we exceeded your expectations and it's wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to working with you again soon, take care!

Always Great Work

I have dealt with this dealership for many years and they always friendly, courteous and professional. They strife to make you happy. They also keep you updated as to the progress of your repair or service. I have recommended them to many people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our team at Carriage Kia appreciates your 5-star rating and wonderful review! We are grateful for your business and loyalty to us, and we look forward to working with you for many years to come!

Eric was amazing! I would recommend him to anyone who is...

Eric was amazing! I would recommend him to anyone who is looking to buy a used or new car. Very friendly and was not to pushing with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Carriage Kia. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I don’t see the names of the people I worked with at this...

I don’t see the names of the people I worked with at this location, but hands down the best buying experience I have every had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a great review! The team at Carriage Kia is thrilled to know we exceeded your expectations and its wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to seeing you again soon, take care!

VERY disappointed with the service that Andrew provided....

VERY disappointed with the service that Andrew provided. Main issue was brake lights not working. He continued to go on about my window switched after I told him it wasn’t needed ASAP. He then told me my battery was “reading very low” and “would probably” be the reason the lights weren’t working. Battery was proven to be working 100%. When I was leaving the lot, the brakes were still not working so he told me to put the bulbs I had bought in.. When asking for a manager, I was giving attitude and laughed at for Kia bulbs to be put in. No manger was informed while one the property. 4PM. Left with scratches on bottom bumper from Andrew resting the lights on the bumper... awful dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Carriage Kia was easy to work with and not the typical...

Carriage Kia was easy to work with and not the typical “pushy” company. Our salesman Dylan was awesome! I highly recommend him to anyone looking for a vehicle whether new or used. He knew his vehicles and when we asked a crazy question or two he was quick to find us answers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Carriage Kia. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do. Take care!

I was very satisfied with the service I received on my...

I was very satisfied with the service I received on my KIA I would recommend carriage Kia to any one needing service on their vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us a review! We appreciate the opportunity to earn your business and are honored you trust your vehicle needs with us. Please do not hesitate to reach out if we can be of any further assistance until then take care!

Had a great experience with them the sales guy was great...

Had a great experience with them the sales guy was great and seemed like he was very knowledgeable. Wasn’t pushy was on a time line and got it done quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a great review! The team here at Carriage Kia is thrilled to know we exceeded your expectations and it's wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to working with you again soon, take care!

Waiting room was Crowed and seating is very limited. I...

Waiting room was Crowed and seating is very limited. I stood for 30mins at a bar style table until a family left. Pricing is okay for what you get extra with an oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I love kia and the services I get.. Will get my next car...

I love kia and the services I get.. Will get my next car from kia.. Once this one I'd paid off.. Thanks for your services

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your visit with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, we hope to see you again soon!