Reviews
One Saturday morning I decided to stop by Carriage Kia...
One Saturday morning I decided to stop by Carriage Kia just to take a look at the new 2012 Kia Optima. I did'nt have any intention to buy a car that day...just looking. I met with a guy...name was Kevin. Man...he knew his stuff. He informed me about the optima inside and out. He suggested I test-drive the new Optima...could'nt refuse. To make a long story short,I had less than average credit and I was able to purchase the new 2012 Kia Optima,thanks to Carriage Kia. Sincerely, Rodney W.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for reaching out to us with this awesome review. Kevin is an incredible member of our team, and we're sure he was happy to have the opportunity to work with you. The 2012 Kia Optima is an excellent vehicle, and we're sure you will enjoy it well into the future. If you haven't already, find us on Facebook and Twitter for industry news and service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Our experience with Carriage was wonderful! The helpful...
Our experience with Carriage was wonderful! The helpful staff, great selection, and the comfort shown to us was perfect. We will be purchasing our next car at Carriage. THANKS TIM!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you writing this succinct review. Tim is a key component to our Carriage Kia team, and he will be so happy to hear your kind words. We look forward to working with you again, so don't forget to follow us on Facebook and Twitter for service specials and exciting industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Best customer service. Will return for future purchases....
Best customer service. Will return for future purchases. Will recommend to everyone. This is my second purchase and I am a happy customer and so is my daughter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this short and sweet review. Customer service is of the utmost importance to us so it makes us very happy to hear that you thought ours was the best! We hope to work with you and your daughter again, so be sure to check us out on Facebook and Twitter for service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Excellent sales and service team!! No pressure. Listened...
Excellent sales and service team!! No pressure. Listened to what I wanted and delivered that and more!!! Was given a great deal on a new vehicle without the haggle. This is not the dealership for you if you are in the market for a high priced “name” sold in a luxurious dealership paid for with your hard earned money. However, if you are in the market for high quality, reliable, many of them built in the USA, vehicle at a very reasonable price, this is the place for you! This is my second KIA and I will be returning in the near future to purchase my teenage kids vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you reaching out to us with this review. We are so happy to hear from someone who shares our enthusiasm for Kia vehicles and for our team at the dealership. Thank you for continuing to bring us your business, and we look forward to working with you again when you pick out cars for your kids. Don't forget to follow us on Facebook and Twitter for service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Kia in Gainesville is so great.Dustin is great to work...
Kia in Gainesville is so great.Dustin is great to work with and we were in and out in less than an hour. Savannah explained everything. Love my new Kia. It was fast and you gave them a monthly price and they got very close. Friendly and quick. Thanks Kia!! Thanks Dustin ad Savannah!!!! I highly recommend this dealership!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you reaching out to us with this review. Dustin and Savannah are both assets to our team, and they will be so happy to hear your kind words. We're thrilled that you enjoyed your experience with us so much, and we hope to work with you again in the future. Congratulations on your new Kia! Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Following a request for pricing information after the...
Following a request for pricing information after the dealership was closed, we received an immediate response that we would be taken care of the next morning. As promised, we received a reply the next morning with all of the information we were looking for. We live 100 miles from Carriage Kia, but made the decision to put a deposit on the vehicle and drive out the next day to purchase it. This decision was made because of the pressure free feeling we got from the Sales Manager, and the great attention and respect we received when working them over the phone. Our intuition was met and exceeded when we arrived at Carriage Kia. Bryan met us upon arrival and brought the car around and then introduced us to Tim who answered all of our questions and took us through the paperwork. We then worked with Jeremy who introduced us to our new Optima and showed us how everything works. We have been dealing with numerous dealerships in the Atlanta area trying to get the pricing, vehicle and attention we feel we deserved for a couple getting ready to spend over $20k for a vehicle. The team at Carriage Kia exceeded our expectations. We will not only recommend them to our family and friends, but will be returning there for our future Kia vehicle purchases. They are SO worth the drive out to Gainesville to get phenominal service and pressure free deals.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so grateful to you for this review. We strive to provide every customer with exemplary customer service, and it is great to know that we were able to meet your expectations. We know buying a car can be a stressful endeavor, so we are happy that we were able to alleviate some of that stress for you (especially after such a long drive!). Find us on Facebook and Twitter for industry news and service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
The process was very pleasant. Only regret . . . that I...
The process was very pleasant. Only regret . . . that I didn't get another grand off the deal. Sales rep. was very helpful as was the inservice gal showing us how to operate the car. In short, I would recommend this dealership for fairness and attentiveness to its customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Jim for sharing your experience with us. We're happy we were able to find you what you were looking for, and how to utilize it to its greatest potential. We hope to work with you again in the future. Don't forget to check us out on Twitter and Facebook for service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We had a wonderful experience at Carriage Kia and would...
We had a wonderful experience at Carriage Kia and would definitly return. Everyone was very friendly and helpful. Dustin was great to work with! Wonderful buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to write this review Jennifer! Dustin is a very valuable member of our Carriage Kia team, and we're happy to hear that you enjoyed your experience with him. We look forward to working with you again, so be sure to follow us on Facebook and Twitter for information about service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We had babysitting issues and so they stayed late for us....
We had babysitting issues and so they stayed late for us. Everyone was very friendly and helpful and answered all our questions. They took the time with us, we did not feel rushed. They did not haggle us over the price, but worked with us. On the phone, the staff was responsive to our calls, we did not feel ignored. A great experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience with us. We are so happy to hear that we were able to work with you despite the scheduling difficulties. We believe customer service is of the utmost importance, so it is always nice to hear from customers who think we've done our jobs well! If you haven't already, check us out on Facebook and Twitter for service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Liked somethings, car, tech guy who explained the car,...
Liked somethings, car, tech guy who explained the car, but didn't like the pushiness,and how extremely long the overall process was. Some things are just expected from a dealership though so it wasn't much of a surprise the things I didn't care for
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car