Reviews
I cannot express in words how satisfied I am with the...
I cannot express in words how satisfied I am with the staff and the 2012 rio 5 itself. The car is perfect in every way. Even the coffee tastes good. They got me in and out in 20 minutes because I was in a hurry. Nobody can beat this value, NOBODY. 30 - 40 mpg with an 8.5 sec 0-60? This is my first Kia and I think I might be sold for life. I can't even imagine the next model to come!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow Bryan! Your review really means a lot to us. Kia's are great vehicles, and we are thrilled to hear about how happy you are with yours. We hope you'll visit us again when that next model does come around. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
First new car we have bought in a long time. Carriage...
First new car we have bought in a long time. Carriage Kia made the experience easy and comfortable. We will definately return for our next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We always love to hear when we have hit our target of great customer care, and we are thrilled that we could make you feel so comfortable during your last visit. We hope to have earned your business for your future automotive needs, and we would all like to congratulate you on your recent purchase! Don't forget to follow us on Facebook and Twitter for monthly service specials and promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I absolutely love my new 2012 Kia Sorento! This is the...
I absolutely love my new 2012 Kia Sorento! This is the second new Kia that I have owned and they are by far the best cars that I have ever had. It is so easy to drive a Sorento in traffic and the perfect car for when I alone or with family/friends. The dealership was awesome. Everyone very friendly and enjoyable to talk with. Michael Paglianti was great; giving me all the time I needed to decide on just the right car. He readily search inventory for requested color and features that were important to me. He understood that I didn't want to purchase features that I wasn't interested in. A few days after purchasing my new car, I returned to the Service department for items that had to be special ordered. The service department was prompt & friendly. I'm sure I will return to Carriage Kia for any and all future service the car needs. My sister is planning to also purchase her second Kia. She has heard me sing praises for Carriage Kia and plans to go there too! I'm glad I did!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Debra, thank you so much for this wonderful review! It sounds as if the Kia Sorento is the perfect fit for you, and we are glad that Michael and the rest of our staff could do their part to assist you with what you were looking for. We truly appreciate the kind recommendations you have given us, and we hope to see you back in the future, where you can expect the same great service. Please be sure to follow us on Facebook and Twitter for additional online savings. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We had a great experience at Carriage Kia. I actually...
We had a great experience at Carriage Kia. I actually was not planning on purchasing a vehicle the day we visited the dealership because I had not decided on the type of vehicle I wanted. But after Greg educated me on the Kia and I test drove the Optima we were ready to buy. Got a great deal on a great car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We all love to hear when our customers take the time to let us know how we're doing, so thank you for your review. We are delighted to hear that Greg was such a help to you, and we thank you very much for recognizing him. Please enjoy your new Optima, and if you should ever need additional auto assistance, please do not hesitate to contact us. Also, follow us on Facebook and Twitter for online savings and service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I do not know where to start. The experience that my...
I do not know where to start. The experience that my wife and I had at Carriage Kia was awesome. The experience started with a internet inquiry. That day I met Kevin. He returned me a quote on a car that matched my request. I specified to Kevin that I did not want the dealership calling me nonstop. He said they would not, and they did not. Unfortunately, I was unable to meet him face to face as he was not working on Sunday when we arrived at the dealership. There we met Shane Perkins. Shane was very polite and was receptive to our requests. The first thing we notice was the cleanliness of the dealership. It was quiet, neat, and the popcorn was easily accessible. But the best experience was the lack of pressure. Shane never made me feel pressured. Overall, this was the best car buying experience ever. We have only had the Kia Sorento for 2 weeks but my next car will come from Carriage Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so thrilled that Carriage could exceed your expectations. Thank you very much for letting us know how we're doing! Stories like yours encourage us to continue to give 110% to our clients, and we are thrilled that we could reach our goal with you and your wife as well. Please contact us if you have any other questions, and we hope to have the opportunity to work with you again. Be sure to follow us on Facebook and Twitter for monthly specials and promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I was referred to Carriage Kia by a close friend. I had...
I was referred to Carriage Kia by a close friend. I had called to make an appointment then had to cancel due to some family illness. Shane was very considerate and understanding. When the opportunity finally arised the visit was wonderful and everyone there was pleasant and helpful. I plan on sending all my friends there. Blessings to them ALL.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words. We would like to thank you very much for the recommendations you have been giving us to your friends and family, and we would love nothing more to see all of you back here once again. Thank you for choosing Carriage Kia! Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
First our salesman was very classy, no high pressure....
First our salesman was very classy, no high pressure. Then just the looks of the car and the fact that it was built right here in the USA and in the state of Georgia! But the moment I drove it I looked back at my husband and winked at him, knew it instantly , this was my car ( we had been shopping for 5 days, many test drives). While we were driving , 104.7 was on the radio ( my favorite) SIGN !! Luis knew so much about the car answered every question we asked. My husband told him what we could spend and we were accommodated. Easiest money ever spent ! Bridget Jansen
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bridget, it sounds as though you and your husband had a great experience, and we are thrilled to hear this! Thank you for recognizing Luis' exceptional service, and we are very glad to know that you felt comfortable and at easy for the duration of your experience. Thank you again for posting such a great review and please enjoy your new vehicle. Also, don't forget to find us on Facebook and Twitter for additional online savings. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I had a great experience at Carriage Kia. The employees...
I had a great experience at Carriage Kia. The employees were very helpful. They went above and beyond to ensure that I got what I was looking for at the price I could afford. I would definately recommend them to other friends and family in search of a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know how we're doing. We always love to hear when our customers leave with their expectations exceeded, and it's great to see that we have met our goal with you. We hope to have the opportunity to earn your business again, and congratulations on your new purchase. Be sure to "like" us on Facebook and Twitter to receive online savings and promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Our experience with Carriage Kia was extremely pleasant. ...
Our experience with Carriage Kia was extremely pleasant. We drove over 3 hrs from Scottsboro, AL because the price of the car could not be matched at any other Kia locations closer to home. My husband had a pleasant experience dealing with Shane over the phone and in person. We would and have already recommended Carriage Kia to anyone seeking a great car and great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We take our pricing very seriously so it is great to hear that you can attest to our great affordability. We would all like to thank you for making the drive out to see us, and we're delighted that you were satisfied with your past experience. Thank you for choosing Carriage Kia, and we would be happy to have the opportunity to assist you again in the future. Find us on Facebook and Twitter to get access to service specials and promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
We were very please with our sales guy Dustin. Very...
We were very please with our sales guy Dustin. Very honest and upfront with us. We got a good deal on a new Sedona. I would highly recommend carriage. We were in and out in a flash
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carrie, thank you for sharing your recent experience with us, and for recognizing Justin. We take customer service very seriously so we're thrilled that he could go above and beyond for you. Please do not hesitate to contact us, should you need additional assistance with your Sedona, and we look forward to seeing you again. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com