Reviews
Dustin and Toni Brown made this the best and easiest car...
Dustin and Toni Brown made this the best and easiest car buying experience I have ever had. They were friendly, offered the best price of any of the Atlanta area Kia dealerships, and followed through with professionalism. They did not try to play typical "dealership" games, but rather stuck to their word and delivered on their promise. They went out of their way to locate the exact car I wanted and delivered it. I would recommend them and Carriage Kia to anyone. Cannot say enough good things about them. They beat the competition in all phases, price, found exact car and did not try to "upsell" me, and made the whole process extremely easy and painless. They were great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words. We're sure Dustin and Toni will be excited to hear about your positive experience. We know that purchasing a new vehicle can be stressful, and it is so nice to hear that we were able to make the process as easy as possible. It makes us happy to know that we were able to order exactly the right vehicle for you, and we hope you enjoy your new car for many years. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
The salesmen at Carriage Kia were very curtious and...
The salesmen at Carriage Kia were very curtious and informative. They were able to answer all questions (or find someone who could). The showroom was clean and attractive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the short and sweet review. We believe it is of the utmost importance that you be knowledgeable about your vehicle before making a purchase so we are happy to hear that your questions got answered. Be sure to follow us on Facebook and Twitter to hear about service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
We had been researching the 2011/2012 cars on the market...
We had been researching the 2011/2012 cars on the market over the last 6 months and was ready to make a purchase. The choices were a 2011 Toyota Prius (more $ than I wanted to spend at this time), 2012 Mazda3 Hatchback (new model with new tech, sales people really didn't know how to sell it) and 2012 Kia Soul which I had driven the 2011 version as a rental and really liked it. Long story short: we had visited other dealerships through the course of the month prior to this purchase, even looking at other cars not on the top 3 list. The experiences ranged anywhere from "typically aggressive sales folks" to "apathetic, don't care if you buy or not" to just downright uncomfortable (one Mazda place I went to, I knew way more about the car's features than the sales person, and had to endure hearing within earshot, this guy getting screamed at by his boss, then insults me by offering me half of what my trade in is worth without even first seeing the car). We experienced none of that at Carriage Kia. Nothing but positive things to say from the moment we pulled in with the old car for trade in, to the moment we drove off in the new Soul. The showroom was clean and nicely organized, the staff was friendly and took the time to answer all questions, busy but not utter chaos, etc. Not what we expected considering what we recently went through. That's the way business should be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time out of your day to write this review. It is unfortunate that you felt the service lacking at so many other dealerships, but we are thrilled to hear that we provided you with the experience you were hoping for. Customer service is a top priority for us here at Carriage Kia so it is always nice to hear when we've met our customers' standards. We hope you enjoy your new Kia Soul for many years to come, but in the meantime, follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
The people I came in contact with there at Carriage Kia...
The people I came in contact with there at Carriage Kia were all polite and low pressure. That means a lot when considering the purchase of a car. The price was fair which also helps.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out of your day to write this review. We know how stressful it can be to purchase a new vehicle, and we are happy to hear we were able to alleviate some of that stress. Don't forget to follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
I was very pleased with the service Carriage Kia provided...
I was very pleased with the service Carriage Kia provided me. They were very helpful and answered all the questions I asked, and if they didn't have the answered they would find someone that did know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the positive review. We do our best to answer your questions with the most informative responses we can, and we are happy to hear that you noticed! Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
The reason I went to Carriage Kia was the price, and they...
The reason I went to Carriage Kia was the price, and they honored the price I had spoken with them about on the phone and over email. The vehicle is beautiful, I would definitely consider this dealer again for a future purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you reaching out to us. We make it a priority to provide you with the best prices we can so it is great to hear that you got the vehicle you wanted for a price within your budget. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
A very good friend suggested I look for my new car at...
A very good friend suggested I look for my new car at Carriage Kia. My husband dealt with the salesman ahead of time, then took me over to purchase the car. I really didn't care what kind of car I got, I just needed one that was reliable (and cute)! I've owned a lot of different Hondas and really prefer them to anything else. HOWEVER, after having my Kia Sorento for just 5 days, I have already declared it my favorite car that I've ever owned! We purchased the car late in the day, so we were leaving after closing time. My tank hadn't been filled yet and another salesman offered to take it to the station. He didn't have the company card with him, so he paid for it out of his own pocket! Wish I had caught his name! Thanks, Santa!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that you had such a great experience buying a vehicle with us. Our salesmen do their best to go above and beyond what is expected of them, and it sounds like our team gave us another reason to be proud to call them our own. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
My husband and I were very pleased with our new KIA...
My husband and I were very pleased with our new KIA purchase., The dealership was very friendly and our total over all experience was productive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Molly, thank you for writing this short and sweet review. We make it a top priority to provide not only friendly service but informative and effective service as well. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
Our salesperson, Orlando, was very friendly and helpful. ...
Our salesperson, Orlando, was very friendly and helpful. He made sure that all of our questions were answered and our concerns addressed. Chuck, the Sales Manager, was also friendly and helpful with the price negotiations. Sharon showed us all the features of our new car and instructed us with regard to the use of all features. She was very well informed and friendly as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking time out of your day to write this review. Sharon, Orlando, and Chuck are assets to the Carriage Kia team, and it is great to hear that they got all of your questions answered. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
I had a very pleasant experience with the folks at...
I had a very pleasant experience with the folks at Carriage Kia. They were very friendly and helpful. When it comes time for a new car, I will be a returning customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the positive feedback Brenda! We hope your new Kia will last you for years to come, but when it is time for a new, we will look forward to seeing you again. Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com