Reviews
Carriage Kia in Gainesville Georgia was great they were...
Carriage Kia in Gainesville Georgia was great they were willing to work with my husand and I, at first started out to buy a toyota, but the people at toyota have lost thier will to be a friendly neighbor. Has soon has pulled up to the Kia place they were as nice as they could be to me and they know their stuff :] And you better believe I will be recommending anyone to the dealership. I love my car and they will be the first place I go to when I am looking to buy a new car! My over all experience and the price was just what I was looking for, you can not ask for a better customer service and quality of a car. And the bluetooth is unbelievable and a plus!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can not thank you enough for writing such a glowing review. We are so happy to hear that your experience with us was pleasant and informative from start to finish. We hope you enjoy your new Kia for many years to come, and we look forward to doing business with you and your husband in the future. Don't forget to follow us on Facebook and Twitter for service coupons and special deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Tim Ingle was absolutely great. I would recomend him and...
Tim Ingle was absolutely great. I would recomend him and the entire dealership to anyone interested in purchasing a new car. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for reaching out to us to share your experience. Tim is a valued member of our team, and we're happy to hear your meeting with him reflects that. We look forward to working with you again in the future! Don't forget to follow us on Facebook and Twitter for exclusive service specials and upcoming promotions. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
The sales folks were pretty good went thru three in two...
The sales folks were pretty good went thru three in two days seemed like they kept passing me off to another sales asscociate. When I finnaly came in last time we got our deal, not exactly what I expected but for my fisrt car loan since bankruptcy I was happy i got . Was prommised 7 -9 % inded up with 11.9 . I have been happy with the car so far , I allready have 44,000 miles on it. The only problem I have seen so far is the Transmission seems to jump at times and Drivers side window does not work sometime. I travel for a living so getting the car in there is a chalenge. Over all for my first Kia its been pretty good. Thank You
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We want to thank you for reaching out about your experience with us. We're happy to hear that we were able to find you a vehicle that suits your needs. Don't forget to follow us on Facebook and Twitter to receive service coupons. That way, you may be eligible for a discount when you do have time to bring your Kia in for a tune-up. Safe travels! Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I loved the amour of inventory on the lot. There was...
I loved the amour of inventory on the lot. There was someone ready to assist us the minute we pulled up. Eric Driver was a great help. Not only was he polite and eager to help us find exactly what we were looking for he was extremely knowledgeable of the products he was showing. The rest of the staff was very friendly and willing to accommodate our needs. The dealership made sure we were happy with our car and they made sure we knew how to operate and utilize all of the features before we left.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time out of your weekend to write this great review. Eric is an asset to our sales team so we're happy to hear he helped you with your purchase. We believe customer service is of the utmost importance and we're so pleased to hear that you feel informed about your new vehicle. Follow us on Facebook and Twitter for information about service specials and promotional deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
Great experience,purchased new KIA relatively hazzle...
Great experience,purchased new KIA relatively hazzle free, car was priced right, definately recommend the experience. I had specific model in mind and they found it for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for writing this short and sweet review. We're happy to hear that our team was able to locate the model you were looking for. We look forward to doing business with you again in the future. Follow us on Facebook and Twitter for service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
their office is very tidy and all staffs are very...
their office is very tidy and all staffs are very friendly and kind. All the way to agreement, the guy treated me with care. Every place you go, you need to talk at least 1 hour with sales man, but here, you can enjoy that journey.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great feedback. We appreciate the opinions of all of our customers, and it is great when we hear that we have provided excellent service. On behalf of everyone, congratulations on your new Kia and we look forward to working with you in the future! Be sure to follow us on Facebook and Twitter to be eligible for exclusive online specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I had an excellent experience with Carriage Kia. ...
I had an excellent experience with Carriage Kia. Everything from the customer service of all the employees I spoke with, to the quality of work. Everything was explained to me and in a frienly manner. My sales person was Luis Neira. I am happy to report that my experience with him was excellent. I have not one single complaint about Carriage Kia. Overall Experience was great and purchased my 2012 Kia Optima at a great price too. I leased the Optima and had no problems with the finance part of the purchase. Thanks Luis and everyone at Carriage Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for reaching out to us and writing this review. We are pleased to hear that your experience at the dealership was a positive one, and that Luis was able to make you feel informed and comfortable about your Optima purchase. We strive for excellency in everything we do here at Carriage Kia so it is always great to hear from customers who feel we did our jobs well! Follow us on Facebook and Twitter for service specials and promotional deals. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com
I had a great experience at Carriage and feel that both...
I had a great experience at Carriage and feel that both Dustin and Leonard were extremely accommodating. I test drove a number of vehicles and left to look at other local dealers before making a decision. However, after discussion with my husband and without even looking at other dealers, decided that Carriage had a good product, good warranty and great customer service. Since my purchase, this has been demonstrated with great service to just remove a small spot on one of the seats. Carriage wanted to make everything just right and I really appreciate the way they treat people with respect and friendliness.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time out of your day to write us such a wonderful review. Customer service is a top priority for us here at Carriage Kia, and it sounds like we met your expectations. We are happy to hear that you brought your vehicle back to us to have that spot removed, and we hope to see you again if you have any other questions or concerns about your vehicle. Congratulations on your new Kia! Follow us on Facebook and Twitter to hear about service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
I have previously purchased a Kia Sorento from this...
I have previously purchased a Kia Sorento from this dealership. The experience was great so when I was looking for a car for my daughter Carriage Kia was the only place I looked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. It is always nice to hear from returning customers, and we are delighted that both of your experiences with us have been positive. Be sure to stop by and see us the next time your vehicles need to be serviced. Follow us on Facebook and Twitter to hear about service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com
I'm always hesitant to enter car dealerships due to past...
I'm always hesitant to enter car dealerships due to past experiences with high pressure salespeople. I can honestly say that my experience with Mike was anything but high pressure. I had spoken by phone with Mike the day before and told him I'd be arriving the next morning around 9 am. When I arrived at the dealership he was the first to greet me, he remembered my name, and made me feel welcomed from the start. He later introduced me to the sales manager Chris and he too remember me from a phone conversation we had four days earlier. They gladly let me test drive two different model vehicles and explained the benefits of both. When my wife and I decided on the vehicle we were going to purchase they explored every option to try and get us every available discount and rebate that Kia and their dealership had to offer. They also gave what I thought was a fair price on my trade-in. Once the deal was closed they detailed the car for us (not that the car really needed it)went over the finance options and handed us over to their "techie guy" to help us decipher all the controls of the vehicle. Overall I would have to give the team at Carriage Kia a ten out of ten for the way my new vehicle purchase went. I'm looking forward to my first year of free maintenance and visiting with Mike and Chris when I'm at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this review and sharing your experiences with us. We know that purchasing a new vehicle can be stressful, so we strive to make the situation as stress free as possible. Mike and Chris are assets to our sales team, and we're sure they will be thrilled to hear your kind words. We look forward to seeing you again for your first oil change! Follow us on Facebook and Twitter to hear about service specials and promotional deals. Stephanie Kroll-Customer Relations Manager Stephanie.Kroll@carriageautogroup.com