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Jim Shorkey Kia of Gainesville

(1,887 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 national dealer award
View 2 awards
2013 national dealer award
2015 consumer dealer award
New (678) 862-0944 (678) 862-0944
Used (678) 897-4773 (678) 897-4773
Service (678) 897-4299 (678) 897-4299

Reviews

(1,887 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Shorkey Kia of Gainesville from DealerRater.

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Quick and easy purchase. I love the car and the people I...

Quick and easy purchase. I love the car and the people I worked with. They were able to meet all of my need. Definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Carriage Kia! Thank you again for your review and we hope to see you again soon.

Mario was a huge help and made it super easy to go...

Mario was a huge help and made it super easy to go through the whole car buying process. He helped me feel at ease and was super knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

On behalf of all of us at Carriage Kia, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Mario and we hope to see you again soon, take care!

Customer service was very polite and helpful, they went...

Customer service was very polite and helpful, they went out of their way to help me with my problems. I would recommend them to anyone needing service done.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Amber, thanks for sharing your thoughts about your visit with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, we hope to see you again soon!

To be honest the dealership is ageists. I was told that...

To be honest the dealership is ageists. I was told that if I traded in my 2018 on a 2019 that we would be even on 2018 . I was looking for the promised lower payments didn’t happen! The car I bought I typed I’m vin number and they had it on special for 18,000 dollars yet I was neglected that price and 22000 was what I paid. The loan manager is not a trustworthy person and my car had damage. I’m not happy at all with them. However the maintenance dept was great. Sorry about the bad review but I wanted to be honest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alex is always super helpful and friendly. I know that my...

Alex is always super helpful and friendly. I know that my car is in good hands when it’s dropped off for service every time. All in all a great visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us this review! We appreciate the opportunity to earn your business and are honored you trust your vehicle needs with us. Please do not hesitate to reach out if we can be of any further assistance until then take care!

This department was very quick and accommodating as far...

This department was very quick and accommodating as far as booking my appointment request. Our mechanic offered Friendly service, paid attention to details. Helpful and informative comes to mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the rating and review, we are pleased to know that you enjoyed your visit at Carriage Kia. We are always dedicated to ensuring that we are exceeding customer needs and providing with only the best customer care. We hope to see you again soon!

My service was excellent. My car was returned cleaner...

My service was excellent. My car was returned cleaner than when I got there.. Also, the snacks available were delicious. Thank you so much for thinking about the customers' needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us a review! We appreciate the opportunity to earn your business and are honored you trust your vehicle needs with us. Please do not hesitate to reach out if we can be of any further assistance until then take care!

We have enjoyed our relationship with Carriage Kia. It...

We have enjoyed our relationship with Carriage Kia. It has been a dealership where everyone we have come into contact with from the salesmen opening the door for us to the service manager, mechanics , office personnel and janitorial services have all been personable, helpful and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Gail, It’s really rewarding to hear that our team of associates has exceeded your expectations. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day! Thank you so much for being a loyal guest and leaving us this amazing 5-stars review! Please let us know if we can be of any further assistance to you now or in the future.

Alex was amazing to work with. Very professional and...

Alex was amazing to work with. Very professional and knowledgeable. Took care of my wife and I very well. We took our car in for warranty work one afternoon and it was ready by 7 am the next day.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your visit with Carriage Kia. We are happy to hear that the team delivered such an excellent experience and we hope to see you again soon!

No longer a Kia owner because this dealership wouldn’t...

No longer a Kia owner because this dealership wouldn’t work with me when my kia lease came due. I reached out to them after Kia told me to start my end of lease options and this dealership wasn’t willing to trade my 2017 Sportage and get me into a new affordable lease. I took my business to John megel and got a new Chevy blazer. Much nicer than a Kia Sportage and affordable.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.