Reviews
Stefan was the reason we chose to buy here. Great follow...
Stefan was the reason we chose to buy here. Great follow up and communication. Only disappointment was a higher interest rate than we thought we would get
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brenda, thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!
I brought my car sight unseen by text & phone calls. Once...
I brought my car sight unseen by text & phone calls. Once my salesman got my $5,000 down payment, he stopped responding to me all together. He did so very little to get the sale. Why couldn't he respect me enough to answer my questions & deliver my newly brought car? I had to get the sales manager to help me get my car. Another very very kind salesman brought me my car. He probably spent more time on the deal than the first horrible salesman. I wish he could have gotten the commission. I was actually worried that I had been scammed out of the $5,000 when he stopped responding to me. What a horrible experience! It should have been a celebration.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They did a great job took a little longer than normal but...
They did a great job took a little longer than normal but everything just open back up when I came down so it was a little longer to get my service done I just had a oil change and tires rotated and inspection of breaks in the normal stuff you don’t check
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marshall, thanks for sharing your thoughts about your visit with Carriage Kia. We are happy to hear that the team delivered such an positive experience, we hope to see you again soon!
It is very easy to make a reservation online, often even...
It is very easy to make a reservation online, often even on the same day. I typically wait at the dealership- the premises are neat and immaculate and there’s often a staff member who will approach you no sooner they see the slightest interest on your part in the newest models. And they do not loose interest once they know you’re not there to buy a new car. The service is often faster than you expect and there are no surprises when you get the bill. I found all this to be true already before the Covid-19 problems so it is not that now they have suddenly less work and more time for -and interest in- the customer. A very happy KIA customer. I had a Soul when I lived in Asunción, Paraguay and decided to upgrade to a Sorento when I retired to Massachusetts in 2018. Kept the car when we moved to Georgia last year and we are as pleased with the dealership in Gainesville as we were in Paraguay and Massachusetts!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Han, thank you for the rating and review, we are pleased to know that you enjoyed your visit at Carriage Kia. We are always dedicated to ensuring that we are exceeding customer needs and providing with only the best customer care. We hope to see you again soon!
Such an easy, informative, and relaxed purchase process....
Such an easy, informative, and relaxed purchase process. It felt like I was in and out with my new car in no time! Would recommend to anyone willing to listen!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Carriage Kia. Thank you for your review and we wish you safe travels and look forward to seeing you again soon!
Mario was great and was very friendly and helpful. Very...
Mario was great and was very friendly and helpful. Very patient during the test drive and was over all a great experience and will do business with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Maria, thank you for leaving us such a great review! The team at Carriage Kia is thrilled to know we exceeded your expectations and it is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to working with you again soon, take care!
Eric and Ali were Wonderful. They very professional meet...
Eric and Ali were Wonderful. They very professional meet every one of my needs. They helped me chose the right vehicle for me. Thank you so much. I love my new Kia Soul. This is my first new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your warm recommendation of the team here at Carriage Kia, it’s reviews like yours that really keep us motivated! We aim to provide a relaxing environment where customers can truly find the right match, so we are glad we were able to do that for you. If you ever need anything else from us, please feel free to give us a call or stop by. Take care!
My sales person was all some he really help out me and my...
My sales person was all some he really help out me and my fience to get into a bigger car than a 2019 Kia forta
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share kind words regarding your experience at Carriage Kia. We appreciate your endorsement and look forward to serving you again next time! Best wishes!
Chris was so helpful and the techs even vacuumed my car...
Chris was so helpful and the techs even vacuumed my car for me, which I hate doing, so that was great. I was in and out quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a positive review! We're thrilled to hear you're satisfied with the high level of customer service you received with Chris. Please do not hesitate to reach out if there is anything else you should need, take care!
Quick and efficient, loved my service. Chris was awesome...
Quick and efficient, loved my service. Chris was awesome and very helpful. Definitely love my Kia and it was refreshing to know she was in good hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Arielle, it's wonderful to see that Chris went the extra mile to make sure you left a happy customer! Thank you for choosing Carriage Kia and leaving us this review and we hope to see you again soon!