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Jim Shorkey Kia of Gainesville

(1,886 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 national dealer award
View 2 awards
2013 national dealer award
2015 consumer dealer award
New (678) 862-0944 (678) 862-0944
Used (678) 897-4773 (678) 897-4773
Service (678) 897-4299 (678) 897-4299

Reviews

(1,886 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Shorkey Kia of Gainesville from DealerRater.

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Awesome Experience

I can actually say I had a great experience. Sales was great. Loved Oscar calming spirit. Very patient and was not pushy. Great Job I enjoyed getting to know more about the kia car its Great Car. This is my Second Kia I have purchased. Love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and nice employees.

The sevice area employees advised Me of recalls that needed replacing , and I was impressed with the service and cleaning and waxing my car. Wet good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome place

Michael Wolf in the service department is so awesome!!!! He deserves the highest of rankings, awesome customer service, willing to go out of his way to make sure you are happy with the service you get and quality of work done. Would recommend everyone speak to him and ask for him!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Unsatisfactory s

No communication from saleperson and finance person to the customer. The long prosess of 5 hours was unsatisfactory. Not know the financial documents needed for completion.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. If there is any further information that you would like to provide to us, please send us an email to WeCare@ChooseCarriage.com.

Refreshing

Customer service was great from The moment I pulled up until the time I left. It was the first time to carriage kia. I went in for an oil change and they had a nice lounge for you to wait in. If you were hungry or thirsty they had drinks and snacks at no charge. I didnt have to sit and wait for hours, they were actually on schedule which was great. To make my visit even better after my oil was changed the washed my car for free. It felt pretty nice to be taken care of like you mattered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Service Ever

Carriage Kia Gainesville is Top Notch. The service department and my Service Advisor Andrew Aycock are the best. I tell all my friends to go here if for nothing else the service department. I look forward to bringing my car in for service. They are always prompt, courteous and aren’t pushy to upsell you. They are informative and take care of their customers. THANK YOU CARRIAGE KIA GAINESVILLE & Andrew Aycock!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome Service!

Great service and quick results!!! They Definitely have my recommendation and repeat business!!! Mike P. Was a great salesman! Will be recommending carriage kia to any and all looking for a new vehicle!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Very friendly service and excellent pricing. I was pleased with how i was taken care of and updated with how my serve was going. Comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly

The guy that helped me it seemed I had just talk to him yesterday.. very friendly and explain ed everything they were going to do thanks not being able to check transmission fluid is really weird. For a guy who s raced for30 yrs it's strange thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

Oscar,Mike J, Tyler, Josh was all great. They was very helpful and very nice. Everyone was great. If you need a new car this is the place to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.