Skip to main content

Wally's Ford of Seneca Falls

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (478 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (478 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wally's Ford of Seneca Falls from DealerRater.

Want to share your experience with this dealership?

Write a review

Wonderful people wonderful service

The sales team went above and beyond to find and get me into the car that I wanted. I will recommend them very highly. Very friendly. 2 days before Christmas I drove my new car home. Thank you John and Tony.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. Tony and I really appreciate it. Sincerely, John Torrese, General Manager, (866) 205-8037

Great service

The friendliness of the staff, the quick way they got me in for my inspection. They are awesome there. I'd definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, John Torrese General Manager (866) 205-8037

Great salespeople

One day, 3 hrs , drove home in new to me car, greAt salespeople . Tony made experience painless. Thanks for helping

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Karen, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, John Torrese General Manager (866) 205-8037

Great Service!

I liked the very professional, yet personal service we received. Tony T. and I had a previous mutual interest and it helped break the ice, and ease the tension.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

David, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, John Torrese General Manager (866) 205-8037

Good service, friendly personnel.

they answered all the questions I had. They took my car in at the time of appointment. It was finished in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Emma, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Torrese, General Manager, (866) 205-8037

Awesome service before, during and after the sale.

The people were very friendly and helpful which was definitely a.plus with the whole Bluetooth connectivity. Saved me a headache. Great people, even those who weren't part of my buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Daniel, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Torrese, General Manager, (866) 205-8037

Great Service There When You Need It

Chuck was extremely helpful and listened to what we were interested in related to our budget without trying to upsell. I would request his help with future purchases without question. In addition, management was both friendly and quick in facilitating the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jeremy, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Torrese, General Manager, (866) 205-8037

Buying a car.

Was a great experience, sales wasn't pushy and they offered great deals. I hate the process of buying a car and they made it not so painful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for your feedback, Nick. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Dean. Please let us know if we can ever help you in the future. Sincerely, John Torrese, General Manager, (866) 205-8037

Great service

Service department gets the job done efficiently . staff is friendly and courteous. Service job was completed quickly and the work was done well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thomas, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Torrese, General Manager, (866) 205-8037

Excellent service department.

Everyone was very professional and friendly. They were willing to work with my schedule and took care of everything. It only two days and all I had to do was drop it off and pick it up. Can't say enough great things about the service department. They are totally awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Cynthia, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Torrese, General Manager, (866) 205-8037