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Matthews Kia of Schenectady

(920 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (518) 631-3910 (518) 631-3910
Used (518) 631-3908 (518) 631-3908
Service (518) 901-3324 (518) 901-3324

Reviews

(920 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Schenectady from DealerRater.

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After having looked for this specific car for 4 months,

After having looked for this specific car for 4 months, and getting prices from dealers as much as $6000 over sticker, I stopped by Matthews Kia in Schenectady. Brett Kula, the sales manager, made what every other dealer seem almost impossible, very simple. He ordered exactly what I was looking for. I picked it up yesterday. The salesman who I was referred to, Andre Porter, efficiently had all the necessary paperwork ready, and the whole delivery process took an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

The staff are Friendly, the salesman was extremely

The staff are Friendly, the salesman was extremely accurate with his description, he was responsive to my questions and very knowledgeable, the family was clean also

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

We had a fantastic experience at Matthews Kia of

We had a fantastic experience at Matthews Kia of Schenectady. Everyone was helpful and friendly. They were very easy to work with. We would highly recommend them to others. Joe was wonderful to work with. He made the car buying experience as least stressful as possible. He was upfront about everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

Everyone at this dealership is friendly, courteous, and

Everyone at this dealership is friendly, courteous, and very professional at all times. They are responsive to our concerns and questions and answered all. We are quite pleased with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to review your experience at Matthews! Have a great day!

Poor management sneaky sales tactics the Matthew’s worry

Poor management sneaky sales tactics the Matthew’s worry free driving costs more than some cars I’ve bought in the past

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joe, My name is Michael Capadona I am the General Manager and do not see you anywhere in our system, If you feel that way I would like to discuss further and try to assist you. Michael Capadona Market General Manager mcapadona@matthewsauto.com 518-847-0800 EXT. 133

Usually car shopping is stressful, Joe made it super easy

Usually car shopping is stressful, Joe made it super easy to shop & had lots of knowledge

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

Great experience working with Connor on the lease of our

Great experience working with Connor on the lease of our 2023 Sportage. Would highly recommend going to see him/them for a new Kia.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that your buying process was easy and transparent. Thank you for your business and remember we're always here to help!

great place to shop for a car or suv.

great place to shop for a car or suv... friendly helpful people.. was in and out with a new car and so happy i went there!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to review your experience at Matthews! Have a great day!

Everyone we interacted with was very nice, and even

Everyone we interacted with was very nice, and even though it was busy everyone made sure we were being taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

I had a great experience, from start to finish.

I had a great experience, from start to finish. Andre and the rest of the team were amazingly helpful, and made it a pleasure doing business at Matthews.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.