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Matthews Kia of Schenectady

(920 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (518) 631-3910 (518) 631-3910
Used (518) 631-3908 (518) 631-3908
Service (518) 901-3324 (518) 901-3324

Reviews

(920 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Schenectady from DealerRater.

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Woody made the transition from end of lease to new lease...

Woody made the transition from end of lease to new lease very easy. The process went quickly. All questions and concerns were answered. Another good experience at Fucillo Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The dealer ship was clean, kept cleaned after a client...

The dealer ship was clean, kept cleaned after a client left(sanitized), staff was knowledgeable, however the wait time was a bit long, but they had the car I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

my husband and i went to Kia today to get what we were...

my husband and i went to Kia today to get what we were hoping for a new car and we left with just that we couldn’t be more please with the service we received i would like to thank them all but i would especially like to say thank you to one of the sale managers Heath and the sales person we worked with Woody who BOTH went above and beyond to make sure we left happy and in what we were looking for and i have to say we left there VERY happy we were beyond pleased with the service and treatment we received today HIGHLY recommended and we will be back again! Mr.&Mrs. Hernandez 2/27/21

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The dealership and salesman woody were excellent. Woody...

The dealership and salesman woody were excellent. Woody really knew what he was doing. I walked in for an oil changed and drove out in a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My salesperson Andrew was so helpful every step of the...

My salesperson Andrew was so helpful every step of the way. From explaining everything to helping me with the all electronic gadgets in the before pulling away ! He was awesome. Keith also was wonderful working with me on the financial part and also explaining everything so I understood the process. I highly recommend Kia. My experience was great. I am loving my new Kia 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great p!ace to do business with. Everyone is so nice and...

Great p!ace to do business with. Everyone is so nice and helpful. I actually enjoy coming up there, no hassle. This is our 5th Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone at Fucillo Kia was great to work with! Joe was...

Everyone at Fucillo Kia was great to work with! Joe was extremely helpful and answered all the questions I had. I had a very great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is our 4th Kia we purchased from Fucillo. I was...

This is our 4th Kia we purchased from Fucillo. I was happy our salesman Andrew was still there. He is friendly, knowledgeable, efficient and a great representative of Fucillo. No haggling over price, met my price point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The service team at Fucillo Kia in Schenectady is...

The service team at Fucillo Kia in Schenectady is terrible. Don’t accuse customers of going to someplace else to get their car serviced, when YOU put the wrong parts on to begin with. Don’t tell your customers there’s nothing wrong with their car when they bring it in, when there actually IS. Our vehicle was at your shop for THREE MONTHS, while we still had to PAY our monthly payments and you still didn’t even fix the car correctly. Do you make it a habit of accusing customers of things? How about accusing your own service techs?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Smoothest car buying ever! Mike Costello and Billy were...

Smoothest car buying ever! Mike Costello and Billy were great! My daughter loves her brand new Sorrento! Thanks again for the quickest and easiest deal ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.