Matthews Kia of Schenectady

Jeremiah, William and their team were very polite and attentive. They were very respectful of my wishes and did their best to put me into a car that they believed not only would be a great fit for me, but my growing family also.

Excellent service and knowledgeable staff. Buying a new kia sportage sx prestige was an easy process, made easier by my salesman, Christian. I want to thank him and the rest of the crew there for their hard work and dedication in a field that is challenging to work in.

The process was very easy. Jaydon was awesome. Took my car home the same day.

Jason and Bryan were great to work with. We are very pleased with the whole process.

Very nice and friendly group of people. Very happy with our experience with this group.

Friendly staff. Was greeted as soon as I walked in and started the sales process.

The staff made the sale here. Brian and his manager were good to work with.

I brought my Telluride there for a recall repair on 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why or how to fix it, so they sent me home and said they’d call me back the next week once they put a ticket into the main KIA support line. Nobody ever called me back and my front radar has not worked since I brought it there. It did work before then without any problems. I drove 60 miles on the highway using cruise control to bring the car to the dealership when I brought it there on 8/2/24. It worked when I left I there but it has not worked since. After several weeks and several phone calls I finally was able to get it back in to be told that they found damage to the radar and that it must have been in a collision. It has never been in a collision. It have never “bumped” it into anything. I told them this and they replied “well maybe somebody backed into it while it was parked?” Maybe! And maybe it was damaged by you while it was in your lot or in the garage. It worked when I left it in your parking lot, so if there was damage it occurred while it was in your possession so you should fix it and not charge me the $2000 that they quoted me. The customer service throughout all of this has been terrible almost every time I’ve called. (There was one person who was helpful, everybody else did not make any effort to help me find a solution.) I left my keys in the Dropbox the night before the appointment (because my son was home sick from school on the day of the appointment and I didn’t want to be stuck there all day with a sick kid… again, 60 mile drive!). They emailed me the next day at noon, saying I had missed my 9 AM appointment. I called them to let them know the car was in their parking lot and the keys were in their Dropbox. I got a callback about 10 minutes later to let me know that they hadn’t been able to figure out why the radar wasn’t working yet so it might need to stay longer than just one day. I wish I had never brought it to them!

Very helpful' it was a pleasant experience would encourage others to go to Matthews kia of schenectady

Our best buying experience ever. No pressure and very good salesman in El. Billy was also awesome along with Jeremiah.