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Castle Chrysler Dodge Jeep Ram of Naperville

(1,672 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (630) 687-1541 (630) 687-1541
Used (630) 687-1502 (630) 687-1502
Service (630) 300-3516 (630) 300-3516

Reviews

(1,672 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Chrysler Dodge Jeep Ram of Naperville from DealerRater.

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As a single female with some credit issues I was very...

As a single female with some credit issues I was very afraid to go to any car dealership but I really did need a new car and was hoping somehow I could get a new car. I was very happy when I met Reid Levin at Naperville Jeep as he told me that his dealership works with people of all credit scores and that I would drive home that day with a car.With Reid and his manager Toms help I did drive home with a new Jeep Patriot that very same day. I am so happy with the way I was treated at Naperville Jeep and have told all my friends to go see them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The experience was great because the sales person we...

The experience was great because the sales person we worked with was personable and knowledgeable about the product as well. We went later in the evening when it was a little busy at the dealership but we had the full attention of our sales man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I never had such a quick easy car buying purchase with...

I never had such a quick easy car buying purchase with Reid and the staff of Naperville Chrysler Jeep Dodge.I was in and out of this dealership in under 90 minutes.Reid got me a quick no haggle no game low price for my Wrangler Sahara which I love.I am telling all my family and friends about this fatastic dealer.Great job guys:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was the best experience I have ever had purchasing a...

This was the best experience I have ever had purchasing a new car. I felt my sales person was helpful, informative and willing to take time to show many different jeeps that would meet my needs. The finance specialist was extremely helpful and got me a great rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We went to buy a RAM truck we saw online, however that...

We went to buy a RAM truck we saw online, however that truck had just been sold. Needless to say we were disappointed after having our hearts set on that truck. Craig showed us other RAM trucks, but none of them had everything we wanted. Craig didn't want us to leave disappointed, so he showed us a sweet Dodge Durango R/T AWD w/ a hemi (he knew my husband wanted a hemi). This Durango has everything the RAM had, plus more seating. He gave us a fantastic price for the Durango and asked what we were looking to get for our Chevy Avalanche truck and he gave us that. There was no haggling, there was no, "let me go ask my manager" stuff, it was all quick, stress free and done! Loved it!! We were out of there in no time, driving our beautiful new Durango. This was actually the best car buying experience we have ever had. Everyone in that place was so nice, polite and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

These guys were awesome! The set me up with a 2013 ram...

These guys were awesome! The set me up with a 2013 ram 1500 at a price that was just right. The process was quick and painless and they did everything to make sure I got the best deal, including 0% financing!! All in all it was a good experience. The only thing which isn't a huge deal is they didn't fill up the tank on my new truck. Just thought after buying a 40k truck that's the least they could do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I felt that from the moment I got there I was treated...

I felt that from the moment I got there I was treated good. Ski was very helpful and knowledgable he made me feel at ease. Once I decided I wanted to buy the ram 1500 it only took an hour for the whole process. Ski walked me through everything and was honest with me and made the experience painless. I would recommend this dealer to a friend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

From the moment I entered the dealership they did...

From the moment I entered the dealership they did everything they could to earn my business. The customer service was great. I feel that they could have been more flexible on the price, but I understand that they need to make a profit, and in the end I was able to get a very reasonable price for my new vehicle. So overall I am very pleased with the level of service I received and with the vehicle I purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I went to the dealership for a routine oil change and I...

I went to the dealership for a routine oil change and I ended up purchasing a new Patriot. It was an excellent experience. Craig is a very personable and knowledgable of the products.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

when "Ski" had approched me, he had asked many...

when "Ski" had approched me, he had asked many questions to my concerns. Not only did he answer ALL of them, but he was able to produce several cars within my budget. I felt comfortable talking to him, he was friendly, and informative. Thank you Ski for your all of your help! I have told my friends what an awesome experience I had and to request "Ski" when they are at the dealership. I also had the pleasure of working with Tom Fantasia in Fianace for my second car purchase at Naperville Jeep, and I felt he went above and beyond to make it happen. He made me feel as if I was "family". This is my 8th jeep purchase at Naperville Jeep, and I plan to be back for the 9th. Thank you gentlemen for your help, Diana Aguilar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.