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Sandy Sansing CDJR of Foley

(97 reviews)

Reviews

(97 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding Customer Service

It was our first full day in Foley as being snowbirders for the first time when our Ram truck developed a problem. After consulting our phone we luckily found out that we were within 2 miles of Gulf Chrysler and Brandy Reeves, Service Advisor. (Our dealership was over 500 miles away). Brandy listened to our situation and took charge. After finding out that our Ram was not driveable we were given a courtesy car and they helped us get our belongings out. We got our vehicle back the next day and in that short of time we felt as if we had known her for a long time. She turned a bad situation with being stranded in a new city into a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! Brandy was happy to help you and take care of your vehicle needs. We're glad that you are satisfied with your visit. We look forward to serving you again in the future.

Excellent service!

Fast and friendly service! I recommend this dealership and service department. I was there late afternoon before closing and they treated me like I was the only customer they had. Excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Angie, Thank you for your outstanding review. We were happy to help and appreciate your recommendation so much! Please do come again.

Fobs repair

Vacationing in Orange Beach. Had a problem with both my key fobs. Both totally discharged the same day. Figured out how to start vehicle. Went to first new car dealer, Gulf Chrysler. The guys told me they do change batteries, I had never done this, nor wanted to. I’m great at taking things apart, but challenged in putting stuff back together correctly. Went to parts, met Terry the parts manager. Even though my vehicle is not a Chrysler product, he said he’d give it a go. Ten minutes later I had new batteries in working fobs. I really appreciate Terry and Gulf Chrysler for fixing my fob problem in a professional, competent Manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We are happy to know that your experience with us went well and that we could help you with your key fobs! It is especially great that Terry was so helpful throughout your experience and was able to get them working again. We appreciate your business and hope you have a lovely day!

Great overall experience!

stopped on a whim and left with a new Jeep. Wade was a great salesman and everyone made the process smooth and easy. great job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your positive review! It's good to know that Wade provided you with great service. We value your business and look forward to working with you again. Enjoy your new Jeep!

Great service with outstanding people😎

While have my 2018 Wrangler serviced for the first time I asked about the difficult of removing the rear window to lower my top completely. They said that it needed a complete new top and windows and that they would be covered by warranty. They ordered the parts and had them in two days, called to let me know they were there and worked around my schedule for the installation. The service was outstanding and all the people I dealt with were super friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing! If you ever need anything else in the future, know that we are here for you!

Made to feel "I count"

Overall good experience and I have and will continue to recommend this dealership. Holly was very knowledgeable about the jeep I was interested in and Ryan was very helpful in service department making sure I was satisfied with service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing! We hope you will come back and see us again!

Service

Brandi, our Service writer was great, van was fixed with no issues. Thanks I have nothing more to say but it would not let me end this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are happy to know that Brandi your service writer was great and that your van was fixed with no issues. We appreciate your feedback and we hope to see you again in the near future!

Service

Great service and personnel. Ryan was prompt and friendly. Addressed all my concerns. The tech staff was also friendly. Truck was completed when promised. Will definitely go back for my needs on my Ram.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Alfred, Thanks for letting us know that Ryan gave you great service, and we'll be sure to let him know about your feedback. We appreciate your rating, and please reach out if we can help you with anything else.

Great service.

Always friendly, courteous staff. High quality service and repairs in a timely manner. Scheduling is a breeze by phone. Very accommodating to my time and desires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the shout-out to our Service Department. It is great to know that you are happy with the service that you received during your recent visit and we appreciate you for taking the time to leave a positive review for us.

Liars

Sales team are a bunch of liars they told me one thing and when I drove over an hour to get there is was false

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for bringing your situation to my attention. I am concerned that your experience with our sales team caused you any distrust. You deserve five-star treatment, and I would appreciate the chance to address your concerns. Please contact me at your soonest convenience. I look forward to connecting with you. Best regards, Sarah Kaiser Customer First Advocate sarahkaiser@gulfcdj.com Gulf CDJR