Reviews
Enjoyed polite courteous service walk in!
Prompt courteous service. My truck was quickly serviced-oil change and tire rotation. They washed it too! Had a cup of coffee while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your <CAR MODEL>. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Best, Andy Thomas - GM - andy.thomas@brownscar.com
Saturday Morning MX
The maintenance facility/staff were helpful, friendly, pretty quick with the repair, clean, and no one bugged me about buying a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Brown's Sterling Chrysler Dodge Jeep RAM for your vehicle needs. Best, Andy Thomas - GM - andy.thomas@brownscar.com
Great customer service
Moose was my salesman and he had helped me initially over the phone and by email. This was helpful and saved me time. When I arrived at the dealership he had worked with the sales manager Will and Jesse in finance to work out the best possible deal for me on my new 2022 Wrangler. I would definitely recommend them, they are good people and care about their customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amy, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Andy Thomas - GM - andy.thomas@brownscar.com
Great car buying experience- quick and painless
The sales process was simple and professional. There were no pressure tactics and Akbar was very respectful and friendly. After all, a Jeep sells itself. Right?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, and simple. We hope you enjoy your new Jeep and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Best, Andy Thomas - GM - andy.thomas@brownscar.com
Best Car Dealer Ever
Personal attention without pressure from Salesman and Accounting Person. We had a very short turn around as well. Didn't have to wait the obligatory 4 hours like at most dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Russell, thank you for this amazing review! We really appreciate your business. We look forward to working with you again in the future! Best, Andy Thomas - GM - andy.thomas@brownscar.com
Oil change and some check up
Great as usual but there was a small mistake from the mechanic but it’s not a big deal. I guess he was just so busy.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership Experience!
I enjoyed working with Sayed and Austin. They were very straightforward and got me a great deal! I would highly recommend this dealer to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erik, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brown's Sterling Chrysler Dodge Jeep RAM. Please feel free to contact us if you have any questions on your new purchase. Best, Andy Thomas - GM - andy.thomas@brownscar.com
Well worth the trip
Amazing. There was no surprises it was perfect. I flew into IAD airport and Moose picked me up we headed to dealership and it was smooth and fast I left there and headed back to New York with my brand new 2022 Ram 1500. I would recommend to anyone go to Browns !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out Keith! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Andy Thomas - GM - andy.thomas@brownscar.com
Estimate
Friendly staff, hot cocoa for my daughters. Single mom score :) And got to sit with some tea. Was great that my van got washed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Andy Thomas - GM - andy.thomas@brownscar.com
Awesome customer service!
The service and the updates I received from the shop were extremely prompt! I always feel confident in the work that Brown's Sterling CDJR will do for me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Andy Thomas - GM - andy.thomas@brownscar.com