Reviews
Very good service; all concerns were resolved
The service advisor met me as soon as I drove in, listened to my concerns and assured me they would be addressed. I was very pleased with the service he provided.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Sylvia. We're happy to hear about your positive service experience with our team. Don't hesitate to contact us if we can assist you with any future auto needs. Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Standard maintenance
The write up person told me about the recommended work on the car that will keep my Honda running good and safe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic review, Michael. It is great to hear our team could provide you with an ovearll positive experience. We appreciate your business and look forward to working with you again. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service!
As always, Nicole Harris and Austin are the great team I depend on to look out for me and my CRV.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for your kind words. We strive to ensure each of our guests leave our dealership happy and I'm pleased to hear Nicole and Austin could achieve that for you. Please don't hesitate to contact us if we can assist you with anything else. Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service
The service was great and fast. The work done on the car was clean. No complaint about the service. Scheduling was easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Usama. I'm glad our team could provide you with a quick and efficient service experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Service
Jennifer Yadvish is always amazing. I request her every time and every time my experience gets better. Couldn’t ask for anything more.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laney, thank you for your review. I am happy to hear about your 5-star experience with Jennifer. See you next time! Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service
The convience of taking your car to a place where you know it will be fixed the first time right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you for your marvelous review. I am happy to hear everything went well for you. See you next time! All the best, Tim Eubank - General Manager - tim.eubank@brownscar.com
B1 service visit.
Drew Greenway was his usual friendly, courteous, and efficient self. There was no one there to check me out for about 4 or 5 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are pleased to hear that Drew was able to provide an efficient and overall positive experience. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Quick service
Quick service, car was finished before the day was through. Their diagnoses was accurate and wasn’t sold on anything extra.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Drake. I'm glad to hear our team could provide you with quick and efficient service experience. See you next time! Best, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Overall Experience
-Service was completed in a timely manner -Clear explanation of services being provided -Clear explanation of additional services that were needed (i.e. options for tire replacement, pricing of tires, etc.) -Discount offers that I did not know about were shared with me and applied to my balance -Shuttle service to and from service center was helpful. Shuttle was clean and comfortable, and the driver was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tiffany, thank you for your review. It is great to hear our team could provide you with an overall positive service experience. Please don't hesitate to contact us if we can assist you with anything else. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Excellent Facility
No service has been preformed on this vehicle since it was purchased from Brown in 2003. That in itself, should be enough proof as to my satisfaction. The Service Manger in Glen Burnie is extraordinary.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for your review. We are glad to hear about your positive experience with Brown's Honda City. We hope to see you again soon! Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com