Reviews
Great facility, nice staff
Everyone was helpful and tried really hard to get us the best deal. The process took a while and they were very nice and made sure we were comfortable and talked with us. They got me a really good deal and I'm glad they could as this is my first car with a lean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Makayla, thanks for leaving this wonderful feedback! Customer satisfaction is one of our top priorities and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Good service
Setup one or two cubicles for the customers who want to continue their office work while waiting for the car service
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Naga. We look forward to seeing you again in the future! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service advisor
My service advisor, Jennifer Y., is always very helpful, personable, and honest. Guarantees for a positive experience. Always makes herself available for any questions and answers in a manner that is easy to understand for someone who doesn’t know the mechanics of a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arleta, it's great to know that Jennifer provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service
The brake concerns were repaired. The car was ready when promised. Shuttle service provided by dealer. Online appointments were available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review, Deborah! We really appreciate your business. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service. Very clean facility
Fast, courteous and a job well done. Advisor explained everything in detail. Customer service was excellent. Would definitely recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Timely professional service
Greeted promptly, service fully explained, in and out in a timely manner. Have been a customer for many years. Have purchased two vehicles here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Honda
The first thing that comes to my mind is the organization from the time you roll in. And the Proffessioal of all the staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kathleen. I'm glad to hear our team could provide you with an efficient experience. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Service
The young lady that waited on me was very friendly and helpful she even looked for coupons that I could use for my repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking a moment to share your experience with us, Jacqueline. Please don't hesitate to contact us if we can assist you with anything else. Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great customer service; excellent tech expertise
Very personable, knowledgeable, and trustworthy customer service manager; the tech's expertise is outstanding. Repairs are priced very reasonably; excellent timeliness of repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thanks for leaving this wonderful feedback! Customer satisfaction is one of our top priorities and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Service
Drew was awesome! He was extremely helpful and very kind. He took wonderful care of my van and addressed my concerns with the utmost respect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Mae. Drew is a key asset to our team and it is great to hear he could provide you with a positive experience. We hope to see you again soon. Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com