Reviews
Excellent service and forthright.
Excellent service and forthright. Advisor Scot Murray is always kind and courteous and a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review about Scot and our service team! All of us at Nyle Maxwell GMC are grateful to have you as a customer.
Everyone is pleasant.
Everyone is pleasant. Helpful and professional. They as real find. I took my car in for service & it went through in a timely manner & without issue. I had the opportunity to discuss my options of my lease buy-out with Mark in finance & was pleasantly suprised at how easy & natural the experience was. I could not be more impressed. Well done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with Mark and the Nyle Maxwell GMC team. Drive safely, and we hope to see you back again down the road!
As always I am completely satisfied with the service
As always I am completely satisfied with the service that I received from Scot and the whole service department. My car was towed in Sunday evening, looked at first thing Monday morning and ready to pick up by that afternoon. If I could, I would rate 20+ stars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Nyle Maxwell GMC team. Safe travels, and we hope to see you back again down the road!
One of the worst service dept I've ever been in was
One of the worst service dept I've ever been in was treated like a crook and a criminal these people need to be fired to make a better department.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tim, these are very disturbing words. Unfortunately, I can't locate you in our system. It's hard to hear that we left the impression that we don't care about our guests. No matter the model of your vehicle, our goal is always to deliver top-tier care and lasting solutions to your automotive issues. I would like to learn more about what prompted this feedback so I can have the chance to address it. Please contact Rick Wheeler, our Service Manager, at 512-244-8000 to help us look into this matter further. Thank you.
As a senior, I have to make time to get my car serviced.
As a senior, I have to make time to get my car serviced. Since we only have one car and live in a senior living community, it’s even more difficult. With a confirmed appointment and the understanding of the above, Steve got my Acadia back on the road on seven hours. It was apparent that he made sure things got done. I’ll me back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Steve and the Nyle Maxwell GMC team. Drive safely, and we are looking forward to seeing you back again down the road!
The dealership and salesman Martin were great to do
The dealership and salesman Martin were great to do business with. Martin had the truck ready as promised and the buying process was seamless. Martin was able to answer all questions we had with our new truck. We would definitely use him again when we need another new car or truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your trust in Martin is much appreciated here at Nyle Maxwell GMC! We are glad that you believed the team could score you an excellent vehicle. Congrats, and happy driving.
I went to Nyle Maxwell GMC to get a discount on a new
I went to Nyle Maxwell GMC to get a discount on a new truck at a time when no one else had any incentives or much inventory. The buying process was simple. Everyone was very friendly, honest, accommodating. They even picked me up at the airport to make the deal. It was the best truck-buying experience that I have had in 30 years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're elated to hear this was your best purchase experience in 30 years! It's always our goal to make your experience simple and to find you a vehicle that will meet all of your needs. We can't thank you enough for your supportive review for the Nyle Maxwell GMC team, and we wish you safe and smooth travels in your new truck!
I was extremely happy with how Scot Murray managed the
I was extremely happy with how Scot Murray managed the service of my GMC Sierra. He made sure I got all my questions answered and concerns addressed. Entire process...from start to finish...was top notch!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Meeting and exceeding your expectations is always a top priority at Nyle Maxwell GMC, and we're happy to hear we're hitting the mark. We can't thank you enough for putting your trust in us to keep you safely on the road, and we look forward to our next chance to work together!
Go see Toby!
Go see Toby! He will help you out! We enjoyed meeting him and he was easy to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We feel very fortunate to have Toby on our team, and we're so glad you enjoyed working with him! Thank you for sharing your enthusiasm for Nyle Maxwell GMC, and the whole team here wishes you smooth travels on the road ahead!
Did not like Chad.
Did not like Chad. He was very condescending. Least busy I have seen the service bay. I will be back hopefully not with Chad
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am sorry to read this feedback. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this further, please feel free to give me a call. Thank you, Rick Wheeler - Service Manager - 512-244-8000