Reviews
Very little communication while truck was at dealership....
Very little communication while truck was at dealership. No one to explain if my items I brought the truck in for were addressed. Oil on my leather seats when I picked truck up.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Nyle Maxwell GMC Team
Great service department. My service advisor Scot always...
Great service department. My service advisor Scot always treats you well and is very responsive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
👍
We feel fortunate to have Scot on our team, and we love hearing that you were impressed by his responsive care. We're so grateful that you took the time to compliment the Nyle Maxwell GMC service department, and we look forward to the next time you stop by!
Great service and friendly staff! I have closer...
Great service and friendly staff! I have closer dealerships by my location, but I will always go back here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for going out of your way to visit with us, Craig. Feedback like yours lets us know that we're making all the right moves. Drive safely! - Nyle Maxwell GMC
Had a great experience! Worked with Andrew, he was...
Had a great experience! Worked with Andrew, he was wonderful. Not your typical salesman, understanding helpful and personable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience working with Andrew and will be sure to let him know you are loving your new ride. Thanks again for choosing Nyle Maxwell GMC!
This dealership was fantastic! They made the purchasing...
This dealership was fantastic! They made the purchasing experience super easy! Thanks to Madi & Mitch!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Nyle Maxwell GMC and for sharing your kind words about Madi and Mitch. Enjoy the ride!
If you're interested in good customer service and a...
If you're interested in good customer service and a dealership that is attentive to the customer and does what they say, this is NOT the dealership for you. We went into the Round Rock location in early November to discuss buying a 2022 Sierra Denali and spoke with Andrew. First impressions were really good, we left our contact information and asked him to email us specific differences between the Denali and the new Ultimate Denali (available next year). We never heard from him so on 11/19 I called to inquire again. He still couldn't (and as of this writing still has not) provided us with any information on the two Denali's, but he did text specs on a Denali that was available for sale. The next day 11/20 I sent him our custom build specs (texted because the website was not working to upload) and texted again after 3 hours of no response to ensure it was received and Andrew confirmed he had it. On November 24th I texted that I was following up on specs I sent 5 days before. I did not receive a response so I texted again on 11/29 asking if I should go to a different dealership and he responded the next day with: "Your build is submitted. GM just hasn't picked it up yet. There hasn't been any allocations." That was 11/30 and today is 12/7 and No clue what that means and I have had no further contact with Andrew. Does anyone know a good GMC dealership in the area to do business with??? My contact is glennagallagher1210@gmail.com
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Glenna, I am sorry that Andrew did not communicate properly with you. We strive to deliver a seamless and communicative purchase experience, and it is never our intention to inconvenience our guests. I apologize for any delay here, however, we are all at the mercy of the manufacturer at this point. It is certainly a different world right now, but there is never an excuse for a lack of communication. I do apologize for that. I would welcome the chance to speak with you to see what more I can do to help. If you are willing to discuss this further, please don't hesitate to reach out. Best, Mitch Beaty - New Car Manager - 512-244-8000
Manufacturer availability,or lack of, is not and never was the issue. Clearly the pandemic has taken a toll on a lot of businesses and we all understand that. It's the lack of communication and failure to fulfill a commitment that's at issue. Feel free to contact me at 512.694.5908 if you'd like to discuss it further.
Glenna, you are correct, as we mentioned previously there is never an excuse for a lack of communication. Best wishes, Mitch Beaty - New Car Manager - 512-244-8000.
Mitch, you clearly have no desire to try and save a customer. If you had you would have called me to discuss instead of providing a worthless response.
Very sensitive and very trustable dealer .They never...
Very sensitive and very trustable dealer .They never increase to price on MSRP even if there is shortage
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Nyle Maxwell GMC Team
Service Manager Ricky Wheeler and his service team are...
Service Manager Ricky Wheeler and his service team are the best! No other dealer can compartment to Nyle Maxwell for all your vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that the Nyle Maxwell GMC team has earned your complete confidence. Thank you for the terrific review - we hope to see you back again the next time you need us!
Stephen was excellent! I value you the respect and...
Stephen was excellent! I value you the respect and transparency I received during my visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review of Nyle Maxwell GMC! We're pleased that Stephen was respectful and transparent.
Was greeted right away by a Nyle Maxwell associate. He...
Was greeted right away by a Nyle Maxwell associate. He got me in touch with Scott who took less than a minute to ask of my needs, and away he went with my vehicle. This just great service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Nyle Maxwell GMC Team