Napleton Ford of Oak Lawn

My truck would not start, dead as a door nail, during my 15,000 mile check up, they quickly found the problem, fix the problem, and I was on my way. Excellent Communication from Paul- the service manager. Chris Gambino

Had a 9:00 appointment and didn’t get in till after 10. Person before me didn’t even have an appointment. Tired of this

I always take my cars to Hawk Ford. Everyone is always friendly. When i have my car in for service, the service department always keeps me inform on the status of my car.

My initial impression was that "this is a clean and efficient dealership." Each person that I talked to was friendly, courteous and knowledgeable. I think that considering the nature of my repair problem (17 codes ??) and the time between bringing my truck in and getting it back was beyond my expectations. Your service staff deserves a five star rating over and above the rating assigned to the dealership as a whole. Thank You, William

Ford Dealer and Ford Service Alex Marcinkowski. Most of time, I talked with Alex about my car's future. I hate to see my car's(Ford Taurus SHO) future end. :(

This is my go.to.place for my car. This is my second car from here And the service is always the best. So.thank you.

My sales consultant was friendly, thorough and made it a nice experience buying my first car. The dealership has a welcoming staff as well and I will continue my business with them.

I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others

Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend to book an appointment for fastest and rapid service.

I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a rescheduled appointment, strike 1. I told service that my attention items grew from 2 things to 5 things needing attention since I made the appointment, two simple items of replacing a license plate light and a brake light were completely ignored and the invoice said "customer declined replacement," I told service to replace those when I handed my keys over, I never said not to replace them, strike 2. They came back with 3 other issues and I agreed to doing two of them, but the whole process took 5 hrs, strike 3. While driving an hour after service, my check engine light came back on, service confirmed that the check engine light was on earlier due to the safety recall, proving that the safety recall issue was not resolved, strike 4. They have officially lost my business.