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Napleton Ford of Oak Lawn

(3,112 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (888) 845-0371 (888) 845-0371
Used (877) 622-4166 (877) 622-4166
Service (844) 779-0001 (844) 779-0001

Reviews

(3,112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford of Oak Lawn from DealerRater.

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Everyone was helpful and pleasant.

Everyone was helpful and pleasant. They were knowledgeable of the problem and efficient on resolution.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2nd time they screwed me.

2nd time they screwed me. Will never go back. Service department was great when it was Hawk Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My advisor and all the staff was friendly and my service

My advisor and all the staff was friendly and my service was completed fairly quick,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tim Harris provided excellent service as my Service

Tim Harris provided excellent service as my Service Advisor. I highly recommend working with him to accomplish your repair needs. Excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I went in for an oil change, communication was great and

I went in for an oil change, communication was great and I had my truck back in under an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

You need to make it easier for people to pay for

You need to make it easier for people to pay for services. Not the associate’s fault

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The Employees at this particular dealership were very

The Employees at this particular dealership were very helpful and very knowledgeable and the wait time was not very long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Their customer service was excellent.

Their customer service was excellent. They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Easy experience to schedule my appointment.

Easy experience to schedule my appointment. Greeted promptly and kindly. My car was done in a timely manner. Overall a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I made an appointment for service and they honor the

I made an appointment for service and they honor the appointment. It was real fast for an oil change. They were nice and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.