Napleton Ford of Oak Lawn

My experience was very good. The service, sales, and finance consultants (Jake, Karen, and Ed, respectively) were friendly and very helpful at addressing my concerns and needs for maintaining reliable transportation. I appreciate the level of patience that each of them demonstrated with me during our interactions. Other staff members were also helpful with transferring my personal items from my trade-in vehicle to my new vehicle.

I will never in my life come back to this dealership !!! Nothing but scammers especially the sales man Nick. He scammed me out of a car and now won’t return any calls !

I made an appointment for service and told them what needed to be done. When I arrived, I was told I had to drive around the back and go to the commercial shop. The manager of that shop was straight up and told me he was booked up and I would have to come back the following week. Why did the service department in front tell me to come in when they could not do the service? The work that needed to be done was simple. I went home and adjusted the door myself. The other item I will need to bring into a different Ford dealer to retrieve the code for my keyless entry. Neither item required the commercial truck shop. I purchased all of my new vehicles at that location for over 50 years. It was Hawkinson, then Hawk. Now that it is Napleton they are a bunch of clowns. Vehicle prices are sky high and service stinks. I will never go back.

Bill Parks was very helpful. He saw to it that my car was serviced promptly and he updated me on the status of my brakes and tires.

Worst experience ever dealing with a lemon car and being ignored by the salesman try to reach a manager and still waiting for a call

Matt Walden is a great service writer he is Dedicated to your happiness Outstanding with customers Constantly keeps you updated Honest about everything Excellent employee

Scammers! They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to remove same bumper for sensor covered by the warranty. Spoke with service director during visit. All he did was discount small amount but refused to break down the charges for labor (crazy huh!!) even after tech admitted in front of him he needed to remove the bumper. I have receipt for proof.

Very courteous, friendly and professional. Very comforting experience. Marius was very pleasurable to work with.

Everything went very smooth. Everyone was very courteous And that is why I keep returning to have my work done there.

WORST DEALERSHIP SOLD ME A COMPLETE LEMON ONLY DROVE IT FOR LESS THAN 30 DAYS. Please DONT TRUST NAPLETON FORD WITH YOUR BUSINESS OR YOUR MONEY!! Please am begging you to TRUST ANOTHER DEALERSHIP. The most FOWL AND CORRUPT DEALERSHIP IN CROOK COUNTY