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Napleton Ford of Oak Lawn

(3,198 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (888) 845-0371 (888) 845-0371
Used (877) 622-4166 (877) 622-4166
Service (844) 779-0001 (844) 779-0001

Reviews

(3,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford of Oak Lawn from DealerRater.

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Great 👍👍👍 experience, great staff, great 😃😃 service.

Great 👍👍👍 experience, great staff, great 😃😃 service. Will go back again.iam telling my family to go there for there needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nick and Luis were outstanding!

Nick and Luis were outstanding! They listened to me and found me a car that I absolutely love! Truly the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service was exceptional and the transaction was very

The service was exceptional and the transaction was very smooth and professional … I would highly recommend this location to all my family and friends ⭐️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good and fast customer service.

Good and fast customer service. I would definitely recommend to others to come to Hawk Ford for any type of service they may need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

When I first got there I went into service but no one

When I first got there I went into service but no one checked on me. I was directed to go to quick lane and the people there were really nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I came in without an appointment and your dealership made

I came in without an appointment and your dealership made the time for me and got me back on the road quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick reception and fast service.

Quick reception and fast service. Always very courteous. Felt comfortable at all times. I only wish the work done was explained

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly, informative, and quick service.

Friendly, informative, and quick service. Works package was completed and they gave me discount coupon. Also we’re able to help me schedule another service to get my horn fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Will never buy a car at this place.

Will never buy a car at this place. The stole my equate from my car. They manager has a bad altitude. They salesman will treat nice until you buy the car. They are a ripe off.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brought my car in for a simple oil change and the great

Brought my car in for a simple oil change and the great technician pointed out a few things that was wrong very knowledgeable what he was doing and I agreed with them very honest place to go for a oil change

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.