Skip to main content

Napleton Ford of Oak Lawn

(3,198 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (888) 845-0371 (888) 845-0371
Used (877) 622-4166 (877) 622-4166
Service (844) 779-0001 (844) 779-0001

Reviews

(3,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford of Oak Lawn from DealerRater.

Want to share your experience with this dealership?

Write a review

I bought my vehicle from Jerrolds Toyota of medicine when

I bought my vehicle from Jerrolds Toyota of medicine when I called him to explain my situation seem like they weren’t interested in helping me out I went to Hawk where your outfit helped me out.I’ll be doing more of my business with hawk

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Asked for a 10k mile check up and got only an oil change,

Asked for a 10k mile check up and got only an oil change, and was told oh well we will do it next time.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service.

Great customer service. I didn’t even make an appointment and they were still able to squeeze me during the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They repaired my 3500 utility body pickup truck in a

They repaired my 3500 utility body pickup truck in a timely manner. Satisfied customer here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff were professional and knowledgeable.

The staff were professional and knowledgeable. The communication is lacking between employees when they relieve each other. There should be more communication about the wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love coming here the service is always great and very

I love coming here the service is always great and very inviting. The works are very nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, the Technician and the Service Technician

Great service, the Technician and the Service Technician were very helpful when they explain my car issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service, polite, respectful, a pleasure doing

Excellent service, polite, respectful, a pleasure doing business with the dealership. Love the coffee in the waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service I came in for was done quickly and

The service I came in for was done quickly and efficiently as I thought I would have to stay longer but it only took about an hour and since I didn’t have an appointment I was very happy they could accommodate me. I also used a coupon that helped out very much. The man told me he would take off $10 but I noticed it was more than that amount which made me even happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hawk Ford was very helpful when I had to come back in

Hawk Ford was very helpful when I had to come back in after purchasing the car. They also made sure that I had the best experience when purchasing the car and after by asking me about the purchase throughout the week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.