Reviews
I recently brought my car in for service, and I had an
I recently brought my car in for service, and I had an outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incredibly helpful throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure I felt confident in the service being done. I really appreciate the honesty, efficiency, and quality service I received. Highly recommend this team! Thank you, Tommy and crew!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're so glad to hear Tommy and the team took great care of you. We'll be sure to pass along your appreciation. Thanks for trusting us with your vehicle — we look forward to seeing you next time!
Very clean , quick .
Very clean , quick . Happy people who work there always smiling, always give me the best information.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! We're glad we could provide you with a great experience!
They were very helpful in explaining my situation and
They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!
Service was good.
Service was good. The 3% service charge for using a charge card on a 3 000 invoice was outrageous.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear the service met your expectations, but we understand your frustration with the service charge. We’ll make sure your concerns are shared with the appropriate team, as transparency and fairness are important to us.
Was promised 1-1.
Was promised 1-1.5 hours to check on an engine oil issue, ended up spending almost four hours there
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We’re sorry to hear your visit took much longer than expected. That’s not the experience we want our guests to have, and we appreciate your patience. Your time is valuable, and we’ll make sure your feedback is shared with the team to help improve future communication and scheduling accuracy.
Had a pleasant experience buying a used car here.
Had a pleasant experience buying a used car here. The folks tried really hard to make a deal and wound up lowering the price to where I want it. Perry was super helpful and patient through the process and I appreciated his time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We're glad to hear Perry made your car-buying experience smooth and that the team worked hard to meet your expectations. Enjoy your new vehicle, and let us know if you need anything else!
I am going to this dealership for last 10 years.
I am going to this dealership for last 10 years. Amazing staff and services. Always available to drop you off home if needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued loyalty over the past 10 years! We’re grateful for your kind words about our team and services. It’s always a pleasure to help, and we look forward to many more years of serving you.
I took my vehicle in for routine maintenance and
I took my vehicle in for routine maintenance and everything went smoothly. The customer service was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! We're glad we could provide you with a great experience!
Service agent Antim did a great job for informing me
Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that Antim kept you informed throughout the service and provided a brand-new loaner vehicle. We appreciate your support and look forward to assisting you again!
Jim has been loyal, friendly and thorough for many years.
Jim has been loyal, friendly and thorough for many years. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your loyalty and kind words! We're grateful you choose to come to Highland Park for service, and we'll be sure to let Jim know how much you appreciate his support over the years.