Acura Highland Park

Antim (Austin) service advisor kept me informed of progress on work being preformed. I was able to schedule service at my convenience

Perry the finance gentlemen was great and very professional to us and made the process so easy to understand !

I reached out to Highland Park Acura several times with specific questions about a BMW M850i in their inventory. Kassandra and Emma responded, promising to provide pricing and answers but never followed through. After multiple unanswered emails, I called as a last resort. Despite taking my details again, they still failed to get back to me. This unprofessional and inattentive service shows a lack of regard for potential customers. I have no interest in doing business with a dealership that operates this way.

I was greeted as soon as I walked in the door. I received awesome no haggle service. They gave me a great deal on the car I purchased and top dollar for my trade in. It was an overall great experience.

Tommy is great - a real customer advocate! Great service experience is one of the things that keeps me coming back.

We had a very good experience purchasing a new Acura at Acura Highland Park. Our special thanks to Emar Abbas, Emar Soto and the financial staff member Andrea for their wonderful work.

Courteous and knowledgeable salesman and finance people. I was very happy with the final results.

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say anything when I walk up and smile. Gives me a dirty look. Says I have no appointment. Told him I bought the car a few weeks ago and then he asked me when I got it 10 seconds later. Getting calls and texts from 4 different numbers all day saying sorry you missed your appointment and asking to trade the car back in. Got a text saying they won’t fix the air compressor under warranty 2 weeks after the sale and never fixed the headlight either. Didn’t even top my windshield washer fluid, as the light turned on when I left. Spent 4 hours of my day off driving back and forth and had to take a $65 Uber. Came home and recharged the AC myself. Blows cold. This leads me believe they never even checked since my fingerprints in the dust on the cover were the only ones. They never even gave me a price to fix it. I’ve never had a more xxxxxxxx experience with a service department. Never a sorry, never offered anything to make it right. Was told we’ll call you to see what we can do right at the very end when handed my keys. I feel robbed of my time, money, and dignity. Sales and finance were nice, but you would have more luck getting your car serviced at the special Olympics. If you guys really want to make it right, you can mail me a check for $200 for my loss. Then I will delete the post. Don’t bother calling, emailing, or texting. I will consider this harassment. Just send me the check and this will be gone. May god be with you.

Tommy took great care of us. We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notified as soon as the car was ready. We were extremely satisfied with the service and Tommy made sure we were aware of the cars status throughout the process and reviewed in detail the work performed when we picked it up.

The Acura dealership provided excellent, on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car.