Ken Garff Kia Avondale

"Uncle Ray" Hernandez is an excellent professional consultant. I took my car to fix the front lights, and came out with a 2020 car with 0 cash down. Mr. Hernandez is very pleasant, knowledgeable, straightforward and doesn't make you feel he is just anxious to make a sale. I never felt he was pushing me. He took his time to explain in detail the pros and cons and answered all my questions honestly. I wouldn't hesitate to recommend him to anyone. With him, buying a car, was an easy and comfortable experience.

I’ve purchased 3 Kias from Rodeo. I drive 39 miles each way to have my car serviced. Heather is awesome- very friendly & very knowledgeable. I never feel like I’m being taken advantage of. The facility is comfortable & clean which makes the wait much more pleasant. The staff is great & the free donuts & fruit are always a treat.

So my wife had an active recall on her KIA and took it to this location. Her diagnosis was when she accelerates, the engine made a knocking noise and had a loss of engine power. The recall stated that if there were any issues related to this, bring it in and get it checked out. The car started and we drove it to their location. After their diagnostic they told her it was something totally different that was causing the knocking. They did something to the car because when we called to see the progress of repairs, they stated the car did not start at all. So now they screwed up the car, held it ransom for a couple of weeks, then after about 2 weeks or so with some litigation on our end involved, we took the car to another KIA that was not under the same management and had the recall fixed. This place has absolutely the worst customer service I have ever seen. They wanted to charge us over $2k to fix something that was covered under the recall. And then Rodeo KIA branch had the nerve to call us a couple of weeks later to inquire if we wanted to sell the car to them because another person was looking for the same Y/M/M (year, make, model) as ours. For 1, why would you call someone to see if they want to sell you a car that had to be repaired by another dealership because you didn't want to fix the issue in the first place? 2, why would you want to buy a car and sell it to someone else knowing it have issues. Not sure who runs this place but they need to revamp their training, increase customer service, and hire competant salesmen and managers. Unfortunately I had to give them 1 star but they definitely deserve 0.

Heather was extremely friendly, upbeat, effective and efficient. Rudy is a great driver, interesting to visit with and friendly. I don’t believe I could have asked for a more positive experience.

Went in to trade my 2017 Optima for a bigger vehicle. Uncle Ray was awesome! He takes time to listen to your wants/needs and does not pressure you to buy something that you do not feel comfortable buying just to make a sale.

Ken was awesome!! Actually everyone there is. Every time I go there everyone is very helpful and knowledgeable. Car was ready and washed at promised time.

I came in to see if I was quified and left with a brand new 2020 car... I love it.. All thanks to Uncle Ray.

Tom was great if you are in the market for a car go see tom at rodeo kia !!! Hands down the best sells person ever

Rodeo Kia has the best car service center that I have being to. Every interaction I had with Rodeo employees have been very friendly and professional. I highly recommend Rodeo Kia!

We started looking for a new car to replace our Expedition a.nd downsize. We first started at Rodeo Kia based on the anew Telluride rating. As they are tough to get, Ray showed me a new Sorento AS fully loaded and said he could get some super discounts for us. With his Great customer service, we did but the Sorrento and are totally satisfied on what Uncle Ray deliver for us. Outstanding service and follow through to deal the deal. Thank you - Uncle Ray