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Parks Chrysler Dodge Jeep RAM Gastonia

(4,198 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2022 state dealer award
View 34 awards
2022 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 260-9081 (888) 260-9081
Used (877) 878-2773 (877) 878-2773
Service (877) 832-7228 (877) 832-7228

Reviews

(4,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Parks Chrysler Dodge Jeep RAM Gastonia from DealerRater.

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Recall

Came for a recall had 2 update took 2 hour to get them done This is not the first time I have been there still have a update to go.why does it take so long.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fantastic experience!

Buying made simple! Fair and easy! Helped me find and buy my new Grand Cherokee! I would highly recommend! I would deal with these guys again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

The staff here was very friendly and very helpful. This was our 2nd purchase within 2 weeks. Jimmy Grant was great and had a great sense of humor. When we have brought our new Ram or Pacifica by for a wash he or someone else grabs it and runs it throughout the car wash so we don’t have to wait. Very helpful in helping us get to know how to use the features on our vehicles. The ladies at the front desk were calling my wife by name and very friendly and helpful. Just an overall great experience. We are both loving the new rides!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great job on short notice

Mark did an excellent job on very short noticed. He stayed late waiting for us to drive from Raleigh to Gastonia and had the car ready to go upon arrival. He stayed in contact frequently and was on top of all the details.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Return Customer

This is our 3rd purchase in 5 years from this dealership. Daniel was very helpful and knowledgeable about the truck we were interested in. He helped to make our experience as a return customer a pleasant one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

See below

I’ve had the pleasure of dealing with Brad twice and each time has made it a very pleasurable experience. Your dealership is lucky to have such an outstanding employee. I would recommend him to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Kaleb McCaslin was great to work with. He was very knowledgeable about my new jeep. Kaleb came in on his day off to pick up my jeep and and have it ready for me. He took the time to show me how everything worked on my jeep. I never felt rushed or like he was in a hurry and he was supposed to be off that day. Go see Kaleb if you need a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Great service and nicepeople

Austin and James helped me out. It was a long night but they kept making sure I was doing great through the wait. Great place to get a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nice People

Good people there and they are sure concerned about making sure things get done right. However, my brand new jeep still keeps going out out of alignment. I'll need to take it in for a third time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Perfect new car purchase

Excellent service and communication. Quick and reliable staff. Worked with me and my wife to completely a steady buying process. Thanks for the help mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.