Bill Luke Marana

STAY AWAY, SHADY BUSINESS PRACTICES!!!!!! They will pull a credit report without your permission. When you want to take the car to a mechanic before purchasing they do high pressure sales. They lied about the car not needing tires and were fine to send me out the door with bad tires. The upper management are pushy and rude. My salesman Roger was awesome, too bad he works for such a shady company.

Talk about bait and switch. My parents called about a vehicle and worked out the details. I had to go pick them up at their house and drive them to the lot, and it was a long drive. We get there and see the car they were coming to buy with their name on it. It was marked reserved that was nice. After waiting for the sales person to come meet them. He hands them off to a different sales person and then the new sales person tells them that they can't buy the car they came to buy that has their name on it because it was already sold and then they try to sell them something different. My parents had already called their insurance company to start the process to add it to the policy. That is a horrible way to run a business. They went through a lot to get to the lot under the impression they had a car reserved just to get the old school scummy bait and switch.

Update review from 1 star to 3 star. after 6 plus weeks of back and forth e mails and text i fiinaly got paint touch up and floor mat installed. Thanks to JANNELLE the Service Manager . Too bad little response from sales manager. Better transparency and customer service will improve with dealer hands on workshop. Good LUCK Bill Luke Marana

Our experience at Bill Luke was wonderful and no pressure. David answered all of our questions and showed patience when we decided what vehicle was best for us.

My experience at Bill Luke Marana was super good and my time well spent. David was very patient with me and helped me to get exactly what I was looking for !!

I was treated great up to signing all the paperwork. But, when the car developed issues after only 2weeks of ownership it was totally different. My phone calls were not returned. I went to the dealership in person, spoke with finance manager and then a general manager. Long story short, my car should have been covered for everything from new battery in key fob to replacing battery in car and everything that transpired after that. Instead, I am left holding the bag for $900.00 plus out of my pocket because no one told me that it was all covered under my GM warranty. Because I purchased a battery from Auto Zone, it voided the warranty and everything that went wrong after that wasn’t covered. Their people are still ghosting me. If anyone is thinking about purchasing car, do yourself a favor and don’t even consider their dealership.

Very nice inventory at market and below prices . Never visited dealership without several employees offering to assist me. If the need arises I’d shop there again.

Very pushy trying to sell warranty’s that I didn’t need l need a warranty for the window tint and put it on l ran out gas 5 miles after l left there the rear tire blew at the same time very on happy

My wife and I had a great experience with our car purchase from Chris at Bill Luke Marana. Zero pressure, asked for the price and was provided it. Told Chris we had 6 like cars we were looking at today from multiple dealers. We went back after lunch and bought the car from Chris. Car was clean which is not what I can say for the other dealers in Tucson. They were disgusting to say the least. Pricing was fair and no xx dealing with the finance folks. We did pay cash for our purchase as we don't like payments but were treated well and no up selling for add on's. We did purchase a security system due to Kia's being stolen frequently. They must be a good car if they want them that bad. This will be our 3rd Kia. 635k miles between the 2 previous cars. I will definitely do business with Bill Luke in the future. If fact I noticed a nice Super Duty that caught my eye today. Thanks Chris for the great experience. I will definitely share my experience with friends and family

I was pleased with my recent purchase from Bill Luke Marana. This is my 3rd vehicle from Bill Luke. I emailed to check on availability via Auto Trader. I was sent a text message within a few minutes. I said I was interested in looking at the car and would be there within a few hours. They had it ready and waiting at the VIP lot. Dominic in sales and Zane in finance did a great job. We only had one hiccup through the experience. I did not purchase the aftermarket alarm through Bill Luke's extended warranty program. When they disabled the alarm it ended up disabling the whole vehicle. It was holiday weekend and everyone had left so was unable to take it home that night. However Dominic and his sales manager made sure to make it right and get the vehicle delivered to me. Overall it was a good experience.