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Bill Luke Marana

(296 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 8:00am–5:00pm
Tuesday 8:30am–9:00pm 8:00am–5:00pm
Wednesday 8:30am–9:00pm 8:00am–5:00pm
Thursday 8:30am–9:00pm 8:00am–5:00pm
Friday 8:30am–9:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
(520) 357-0259 (520) 357-0259

Reviews

(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Luke Marana from DealerRater.

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Pedro was great, patient and knowledgeable.

Pedro was great, patient and knowledgeable. Helped me find the right vehicle for me and answered every question. Great job experience buying a car from him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for review! We appreciate your kind words about your experience with us!! Pedro will be so thrilled to hear about your feedback. Enjoy your new ride : ))

Pedro Ramos was so helpful and patient.

Pedro Ramos was so helpful and patient. Made sure to find out exactly what I wanted and showed me so many vehicles until I found the right one! Talked me through the whole situation and buying process. Highly recommend going to see him! And Keiko was great and walked me through the financing and explained all my options and answered every question.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for choosing Bill Luke Marana, we are so happy to hear you had an awesome experience with us! Kiko and Pedro will be so excited to hear about your feedback. Enjoy your new ride : )

Paul was very helpful in helping me get a vehicle today

Paul was very helpful in helping me get a vehicle today in my price range.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We are happy to hear that Paul was very helpful. Come back and visit us anytime : )) Enjoy your ride!

Miguel was very helpful with our purchase.

Miguel was very helpful with our purchase. We are very happy with everything. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Miguel will be thrilled to hear about your feedback! Thank you for choosing Bill Luke Marana, Enjoy your new ride!!

Paul Church was an awesome salesman.

Paul Church was an awesome salesman. He made the process quick and painless with a great sense of humor. Give this boy a raise!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are happy to hear Paul made your buying experience painless and quick!! We cant thank you enough for your feedback, Enjoy your new ride!!

Joshua has really helpful with my new car thank you!

Joshua has really helpful with my new car thank you! I really recommend him if you are looking to buy a new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your feedback! Joshua will be thrilled to hear about your review! Enjoy your new ride : ))

BUYER BEWARE !

BUYER BEWARE !!! I Purchased a vehicle from them 5 months ago (Ram 1500) the truck came with an aftermarket key fob which I expressed to my sale rep . He assured me it was the oem obviously it wasn’t but I left it at that . Last week the wife took it for a quick run mind you her first time ever driving it . She proceeded to leave her purse in the vehicle since it was an in and out situation, she locks the truck when suddenly as she comes back to try to enter the vehicle the fob is non responsive. I get a call she is panicking because her purse is stuck inside . I said calm down on the fob there is a key you can open the door and go on your way , simple enough right ? Wrong ! The key in the fob is not cut it’s solid so we had to call a locksmith to gain access to the vehicle now my wife and both kids are stranded waiting for a lock smith . I called Bill Luke to explain the situation spoke to a desk manager Garret/ Jarret very disappointed with his response and customer service. He ultimately said it’s my responsibility to get this resolved , that it was too late for them to assist . I asked what if it was caught early on still he said it would have been my responsibility. What!! I responded, You sold me a vehicle that I am not able to gain access if the fob does not respond his answer was straight forward said yes it’s my responsibility . Arrogant attitude and pre potent behavior very dissatisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your feedback a member of our management team will be in contact soon.

Carlos is the BEST salesperson ever .

Carlos is the BEST salesperson ever .He will work with you ,he is very knowledgeable about the cars and the selling process,he will work hard to get you the best deal and is honest .We have bought 2 cars from Bill Luke in the last month and are very happy with the entire process during both purchases. Carlos never gave up in trying to get us what we thought was a good trade in value on our mustang ,he kept returning to his boss with everything he had to make the deal go smoothly. Once we came up with sometrhing that worked for the dealership and us we signed the deal.Again if it was not for Carlos working so hard to help us get the right deal the sale would have never been completed.Now we know why he is so good at his jopb.He takes a lot of pride in being the #1 salesperson in the state,not just at Bill Luke.. If anyone wants a trustworthy salesman ,that will go the extra mile to see if a deal is possible ,please go see Carlos V @ Bill Luke -Marana ..Carlos you deserve all the credit and praise you earn..Again the BEST car salesman I have ever dealt with.Keep up the good work....Missy

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the kind words Missy, we appreciate your feedback. Carlos has been a huge asset to our team so I'm very happy to hear that you recognized that. We take a lot of pride in our team and love it when our valued guests take the time to recognize their efforts.

Pedro was extremely knowledgable and patient throughout

Pedro was extremely knowledgable and patient throughout the process. We were able to find the perfect car and had a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Rachellega, thank you for the kind review, we're pleased to hear that your experience was a positive one. We strive for outstanding service every time. Please let us know how we can help you in the future.

Pedro is very transparent and straightforward throughout

Pedro is very transparent and straightforward throughout the process of finding the right car and financing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words and are happy to hear that your experience with us met our standards of service. We fully agree that Pedro is an outstanding asset to our organization. Thank you for taking the time to recognize him publicly.