Reviews
As always, they made the process as easy as possible.
As always, they made the process as easy as possible. Chris was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're so glad to hear that Chris and the team at Covert Buick GMC Bee Cave made your experience easy and seamless once again. We appreciate your continued trust in us and look forward to assisting you in the future. Enjoy your vehicle!
Very professional, beautifully constructed grounds.
Very professional, beautifully constructed grounds. Our sales gentleman was very professional, thanks for the great service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re glad to hear that you had a great experience with our professional team and enjoyed the beautifully designed grounds at Covert Buick GMC Bee Cave. We appreciate your kind words and look forward to serving you again in the future. Enjoy your new vehicle!
Parts didn’t come in in a timely manner.
Parts didn’t come in in a timely manner. 8th trip to service in 6 months.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand how frustrating delays can be, and we appreciate your patience. Parts are produced by the manufacturer, which is unfortunately outside of our control, but we always do our best to get them as quickly as possible. If there’s anything we can do to assist you further, please let us know.
Great dealership!
Great dealership! Aaron was excellent at what he does. Patient and kept me up to date. I put him through the wringer and he kept patient with a smile. (Thank you Aaron) He is a wonderful asset to your company. Others In your company also kept me up to date. The finance guy was a bit flirty. Left us uncomfortable. I haven’t had a dealership take care of me like this one. Thanks everyone. You were all great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback! We’re delighted to hear that you had such a positive experience at Covert Buick GMC Bee Cave. Aaron is indeed an exceptional team member, and we’re glad his patience and dedication made a difference in your experience. We'll be sure to pass along your kind words to him. We’re committed to providing top-notch service, and we're pleased to know that others on our team kept you well-informed throughout the process. We also appreciate your honest feedback about your experience with our finance team, and we will address that internally to ensure every aspect of our service meets the highest standards of professionalism and comfort. Thank you again for choosing Covert Buick GMC Bee Cave. We look forward to serving you in the future, and we’re here anytime you need us. Safe travels! 🚗💨
I had an overall Good experience .
I had an overall Good experience . Easy transaction. Good sales person. Would buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tim! We’re glad to hear you had a good experience at Covert Buick GMC Bee Cave and that the transaction was smooth and easy. Our goal is to make every car-buying experience as hassle-free as possible, and we appreciate your kind words about our sales team. We’d love to assist you again whenever you’re ready for your next vehicle. Thanks for choosing Covert Buick GMC Bee Cave, and happy driving! 🚗🎉
Service was quick and easy and the communication was
Service was quick and easy and the communication was great. I highly recommend Covert Buick GMC West.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John! We’re glad to hear that your service experience at Covert Buick GMC Bee Cave was quick, easy, and met your expectations. Clear and timely communication is something we strive for, and we’re happy to know our team delivered. We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here to help. Safe travels, and thanks for being a valued customer! 🚗🔧
After purchase, a video should be made available to
After purchase, a video should be made available to customers explaining functions of their car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We appreciate your suggestion and understand how important it is to have a clear understanding of your vehicle’s features after purchase. At Covert Buick GMC Bee Cave, we strive to provide an exceptional customer experience, and we’re always looking for ways to improve. Our team is always happy to walk through any functions or answer any questions you may have, and we’ll certainly take your recommendation into consideration. If there’s anything specific you need help with, please don’t hesitate to reach out—we’re here to ensure you get the most out of your new vehicle! Thanks again for your input, and we hope you’re enjoying your new ride! 🚗🎥
Really enjoyed our service from Covert Bee Cave GMC!
Really enjoyed our service from Covert Bee Cave GMC! We love our new car and felt taken care of every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We’re thrilled to hear that you had a great experience at Covert Buick GMC Bee Cave and that you love your new car! Taking care of our customers every step of the way is what we strive for, and we’re so glad we could make your car-buying journey a smooth and enjoyable one. If you ever need anything down the road, don’t hesitate to reach out. Enjoy your new ride, and happy driving! 🚗🎉
Fantastic service as always!
Fantastic service as always! Covert takes customer service to the next level. Thanks Scot and Lantz!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had another fantastic experience at Covert Buick GMC Bee Cave. Scot and Lantz are truly dedicated to providing next-level customer service, and we’re glad they made your visit exceptional. We appreciate your loyalty and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out! 🚗🙌
Communication was poor, had to call/text multiple times
Communication was poor, had to call/text multiple times to get a reply. My Yukon AC diagnostic wasn't done properly. I was told the diagnostic would cost $300 unless I had repairs done at which point the $300 would be used against the cost of the repair. The diagnostic report said the aux AC Line had a leak and would cost $1800. I ok'ed the repair and the system stopped cooling within a few hours of pick up. After returning the vehicle it was looked at again only to find a leak in the AC coil that would cost $6K to repair. Never would have approved the $1800 as I wasn't at all interested in putting that type of money into a 2017 with 130K miles. So after $1800 I ended up getting rid of the vehicle two days later. Called and spoke to the service manager and he told me he would look into it and call me back. Never heard from him...
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your experience did not meet expectations. Providing quality service and clear communication is important to us, and we take all concerns seriously.