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Motor Werks Infiniti

(699 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

Reviews

(699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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Marcin and Steve listened to our needs. They located a...

Marcin and Steve listened to our needs. They located a vehicle with the trim and options we needed. Reasonable negotiation and we have a great car and a better experience. My wife was a germaphobe and they made it easy to research, test drive, and buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for entrusting us for the purchasing of your vehicle during these times. We are thrilled you were happy working with Marcin, Steve and Filip. Thank you for sharing your feedback on the experience. Welcome to the Circle.

wonderful service

beautiful dealership with very helpful staff i would recommend them to everyone. top quality inventory nathan and ali got us in and out answering all our questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback, We are thrilled you enjoyed working with Nathan and Ali. Welcome to the Circle.

Great experience. Nathan was the best!

Nathan was great in helping me with the full process of buying the car. We had some minor service issue and it was dealt promptly. I would rate this dealership 5/5 in customer service. I have visited so many other dealerships in Illinois but this is the best so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful feedback on your experience working with Nathan. We are thrilled you were happy with the complete experience. Congratulation on your purchase. Welcome to the Circle.

Satisfied customer!

Great experience with the sales team at MW Infiniti. Nathan was great to work with., very patient as I tested every feature on the car, prior to making my decision. Ali was also very helpful in navigating the financing for my purchase. They both explained things well, very communicative and met the timing expectations they set. Overall, I am very satisfied and would recommend them to family and friends. I came back that very night to drop off some additional paperwork and the sales people I met with were super helpful as well. Filip was extra helpful in Nathan and Ali's absence. He was able to gather the final items I needed and was willing to help us get a new battery for the key fob (battery was DOA).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback with us. We are thrilled you were happy with your buying experience and assistance provided by the team. Congratulations on your purchase! Enjoy and Welcome to the Circle.

John Gregory was the best at helping me find a vehicle...

John Gregory was the best at helping me find a vehicle that fit my needs. He was kind and patient and didn't try to upsell me. It felt like I was shopping with a friend. I would highly recommend John. You can't beat his service and the Motor Werks facility and service department are simply the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the buying experience working with John. Thank you for taking the time to share your feedback with us. Congratulation on your purchase and we wish you many happy mile in your vehicle. Welcome to the Circle.

Overall Excellent Experience

The entire team that I worked with during my Infiniti purchase was easy, and seamless. Everyone I came in contact with at this dealership was a pleasure. All involved were concerned with their comment to a timely experience. From my sales guy Frank, to management, Seth, and Ali; they were all Awesome! Thank you for a pleasant experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback with us. We are thrilled you were happy with your buying experience working with the INFINITI team. Congratulations on your new vehicle purchase. Thank you for choosing us to earn your business. Welcome to the Circle.

John Gregory is great! I've gotten two cars through him...

John Gregory is great! I've gotten two cars through him and the experiences were awesome! I would definitely recommend John and MotorWerks to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you have enjoyed the experience working with John Gregory. Thank you for taking the time to share your feedback and choosing us for your 2nd purchase with John. Enjoy and thank you for being a part of the Circle.

The team that I worked with easily get 5 Stars!! Stephen,...

The team that I worked with easily get 5 Stars!! Stephen, Seth, Marcin, Ryan, and Ali! Thank you so much!! The experience was seamless!! Want easy buying, shop MW!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled you enjoyed working with our INFINITI team and took the time to share your feedback with us. Enjoy your vehicle and Welcome to the Circle.

Everyone at the Motor Werks were very helpful and...

Everyone at the Motor Werks were very helpful and friendly. Especially My sales guy Nathan was GREAT . My finance guy was AWESOME ALi did everything in his power to make deal happen and he did it. Thank you Seth also THANKS GUYS..... I LOVE MY QX60.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your QX60! Thank you for taking the time to share your feedback with us on your experience. We are thrilled you enjoyed working with Nathan and team. Enjoy the QX60 and Welcome to the Circle.

Nathan Baginski was fantastic in Infiniti. Explained...

Nathan Baginski was fantastic in Infiniti. Explained everything and the computer system in front of you is nice to see everything. We are so pleased I picked Nathan to sell me a second car from Honda and they are finding it now, with deal set.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonder feedback with us. We are thrilled you enjoyed the buying experience working with Nathan and the assistance he provided. Thank you for choosing us and Nathan for your 2nd vehicle purchase. Welcome to the Circle.