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Balise Subaru of Hadley

(3,651 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 8:00am–6:00pm
Tuesday 8:30am–6:00pm 8:00am–6:00pm
Wednesday 8:30am–6:00pm 8:00am–6:00pm
Thursday 8:30am–6:00pm 8:00am–6:00pm
Friday 8:30am–6:00pm 8:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 10 awards
2017 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (413) 570-9009 (413) 570-9009
Used (413) 570-9010 (413) 570-9010
Service (413) 570-9011 (413) 570-9011

Reviews

(3,651 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Subaru of Hadley from DealerRater.

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I was told the suv was sold and a week later it is still

I was told the suv was sold and a week later it is still on there sight

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My last 3 cars were Subaru's bought a Steve Lewis.

My last 3 cars were Subaru's bought a Steve Lewis. I have never before went to the same dealer twice. The dealership has always treated me well. Only issue I have is the last new car they did not give a voucher for the first inspection of new vehicle. Not a big thing but it is a nice thing for the dealer to do, the inspection shop was suprised. Brian Kane was great to work with and went beyond what I expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good dealership knowledgeable staff Tyler was on point

Good dealership knowledgeable staff Tyler was on point with showing how the new equipment worked definitely recommend this place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Vince was great, he gave me a great deal and answered my

Vince was great, he gave me a great deal and answered my questions promptly. Ask for Vince

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wonderful staff, excellent service.

Wonderful staff, excellent service. Brian Kane went above and beyond to try and help me find the right car for myself, along with Tyler to get the deal I needed. Highly recommend Steve Lewis. Also a big thank you Lisa and Brian for staying after hours to complete my purchase. Thank You so very much I truly Love my Outback Touring XT. I don't understand why Brian's name is not in the rate people drop down menu! but id give him 10 Stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a fantastic experience at this dealership working

I had a fantastic experience at this dealership working with Brian. He was patient, thorough, responsive, and supportive throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Terrible!

Terrible! Totally unwilling to negotiate! They are asking way more than fair market value! The salesman spoke over me repeatedly several times during the phone conversation! Spoke around in circles & completely wasted my time! I really dodged a bullet - Avoid them at all cost! Buyer beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brian Kane at Steve Lewis Subaru was excellent, smooth

Brian Kane at Steve Lewis Subaru was excellent, smooth sale from start to finish. This is my 5th new Subaru and 3rd one from Steve Lewis. Thanks again Darren Cadieux 2024 🇺🇸

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a car with Vince was Quick, easy, and stress free.

Buying a car with Vince was Quick, easy, and stress free. He was very polite, and was extremely helpful! Very thankful to those at Steve Lewis who helped me through the process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Vinny Zanetti is super to work with.

Vinny Zanetti is super to work with. This is the second new vehicle we purchased with Vinny in eight months.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.