Audi Shawnee Mission

My experience with your dealership has been nothing short of professional, thoughtful, efficient, and the ideal customized experience!

I had the most amazing buying experience at Audi Shawnee Mission with Val! I gave her the specs of what I was looking for and she was able to find the perfect vehicle for me within a few weeks. Thank you, Val!

I had a great experience with Audi Shawnee Mission! I visited many dealers in Kansas City when I was looking to sell/trade in my sedan. Out of all of these dealers, Audi Shawnee Mission was by far the most accommodating and professional. I wasn't getting hustled. Instead, they treated me like they wanted repeat business, which they will get. Nico Monetti was particularly helpful. Nico cut me a great deal on my sedan, and the process was relatively simple. I highly recommend calling Nico if you want to sell/trade in a vehicle in the KC metro.

I recently brought my vehicle in for maintenance at Shawnee Mission Audi, and I have to commend Michelle Martinson for her exceptional service. From start to finish, Michelle made the entire process smooth and hassle-free. Upon arrival, Michelle greeted me. She took the time to thoroughly explain the maintenance services my car required, offering clear and honest recommendations without any upselling pressure. Her transparency and professionalism were truly appreciated. Throughout the service, Michelle kept me updated on the progress, providing detailed information on any additional findings and ensuring that I was comfortable with any decisions. Her communication was prompt and thorough, which is often a rare find in the automotive industry. The maintenance work itself was completed on time and to a high standard. My car was returned in perfect condition, and Michelle even followed up the next day to make sure everything was running smoothly. It’s this level of dedication and customer care that really sets Michelle apart. Overall, Michelle's exceptional service has made me a loyal customer. Thank you for turning a routine maintenance visit into a standout experience!

I recently had the pleasure of bringing my vehicle in for maintenance at Shawnee Mission Audi, and I have to commend Michelle Martinson for her exceptional service. From start to finish, Michelle made the entire process smooth and hassle-free. Upon arrival, Michelle greeted me with a warm and welcoming attitude. She took the time to thoroughly explain the maintenance services my car required, offering clear and honest recommendations without any upselling pressure. Her transparency and professionalism were truly appreciated. Throughout the service, Michelle kept me updated on the progress, providing detailed information on any additional findings and ensuring that I was comfortable with any decisions. Her communication was prompt and thorough, which is often a rare find in the automotive industry. The maintenance work itself was completed on time and to a high standard. My car was returned in perfect condition, and Michelle even followed up the next day to make sure everything was running smoothly. It’s this level of dedication and customer care that really sets Michelle apart. Overall, Michelle's exceptional service has made me a loyal customer. Thank you for turning a routine maintenance visit into a standout experience!

Okay Audi Shawnee Mission -I don’t know where you hire your people but you need to be the car service industry’s model for top rate, trust worthy, friendly, knowledgeable, and reliable people! My service advisor Seth Pecina is always going above and beyond for me. He makes me feel like I’m his only customer and he always follows up with me to see how things went with my service. In this day and time this type of customer service is unlike any I have ever seen! Thank you Seth for all you do for me! I appreciate it more than you’ll ever know!

I have been a customer at Audi Shawnee Mission. Very customer friendly people. My dealings with Service Advisor Seth Pecina was remarkable. He listens and try to explain what exactly is being done to correct the problems. He also follows up after the work is finished. Wonderful person to work with. Keep up the good work.

I have been a customer at Audi Shawnee Mission for about 3 years now. Seth Pecina in service always goes above and beyond to make sure all of my vehicles have been taken care of.

Seth at the Service Center goes above and beyond to ensure that I am satisfied with my car! Not only does he provide the best customer service but stays on top of all maintenance concerns for my Q5. All in all, I will keep my business with Audi ONLY because of Seth! Thanks Seth for your outstanding customer service!

This was my initial encounter with Audi Shawnee Mission, and it was a first rate experience from start to finish. I took my RS Q8 in for a central locking mechanism issue, and during the initial intake my service consultant also noticed a nail embedded in my rear passenger tire, excellent eye. My initial intake was rapid, the loaner vehicle was already on deck, and I was on my way in short order. Seth Pecina, my service consultant, provided frequent and transparent communication via text message, and set a realistic expectation regarding both diagnostic assessment and mechanical replacement for the affected parts (which fell under warranty). Upon completion of the service, I was greeted with my fully functional, freshly cleaned vehicle, as well as a printed and emailed copy of the service detail. Additionally, Seth indicated that my summer wheel/tire set could be stored at Audi Shawnee Mission and replaced with my winter setup for a nominal fee, which is a service I will absolutely be taking advantage of during seasonal change. Lastly, Val in the sales department was able to quickly execute the MyAudi profile registration validation for my vehicle, and I was on my way in less than five minutes. Well done team, thanks for an outstanding customer service experience.