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Swickard Chevrolet of Thousand Oaks

(373 reviews)

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Swickard Chevrolet of Thousand Oaks from DealerRater.

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Joanne was the best person for the job.

Joanne was the best person for the job. She is outstanding and she knows everything about the vehicle that I was purchasing. Thank you very much for having such a fantastic person working for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jay, we're delighted to hear that Joanne provided you with outstanding service at Swickard Chevrolet Thousand Oaks. Thank you for recognizing her expertise and sharing your experience!

Salesman Pejman Salehi was fantastic to work with, He was

Salesman Pejman Salehi was fantastic to work with, He was thoughtful and listen to everything we had concerns with. The car that was purchased was at a great price and did not need to haggle for the sell price. What was great is this was a used car we knew would need new tires soon but when we were picking up the car it had four new tires. What a gift and we left very happy that day with the car. We Highly recommend Pejman Salehi at Swickard Chevrolet of Thousand Oaks. Being a repeat buyer from this dealership we give it five stars for Salesmen and Priciing. We have been to another Chevrolet dealership and Swickard Chevrolet of Thousand Oaks has been the best. The car purchased is the Chevrolet Equinox 2019. The prior car bought from them was a Chevrolet Tahoe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Carolynn, we're delighted to hear that Pejman and the team at Swickard Chevrolet Thousand Oaks exceeded your expectations! Enjoy those new tires on your 2019 Equinox, and thank you for being a loyal customer. Your recommendation means a lot to us! Thank you for being part of the Swickard family!

Ervin was very helpful in getting my car repair done

Ervin was very helpful in getting my car repair done quickly and worked with the warranty company to get it taken car of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ervin was able to assist with your car repair efficiently at Swickard Chevrolet Thousand Oaks. Thank you for sharing your experience, and we're glad everything went smoothly!

🌟 Service Review Alert!

🌟 Service Review Alert! 🌟 Just had an outstanding experience with my truck service! 🚚✨ They provided top-notch support, and my truck is back to running like a champ! πŸ’ͺ A huge shoutout to my advisorβ€”thank you for being so helpful and ensuring everything went smoothly. πŸ™Œ Highly recommend their service! πŸ‘ #CustomerSatisfaction #TruckLife #GreatService

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your fantastic service experience at Swickard Chevrolet Thousand Oaks! Our team is committed to providing top-notch support, and it's great that everything went smoothly with your truck. Thanks for the recommendation and those awesome hashtags!

Everyone at the dealership is very friendly and helpful.

Everyone at the dealership is very friendly and helpful. Someone guided me to the right location where I needed to go

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Swickard Chevrolet Thousand Oaks provided friendly and helpful service during your visit. Thank you for sharing your experience!

Gio was great and Josh the manager at the time was

Gio was great and Josh the manager at the time was helpful. There was no internet service at the time and Gio acquired a T-Mobile hotspot so we could do business. That part was painless. The problem was Mike in finance. New to the Dealership but said he'd been doing auto finance for 20 or 30+ years. It took about an hour and a half and 2 times signing the paperwork remotely, he was always apologizing, when it was completed (or so I thought) he told me that I'd get an email with all the documents by the time I got home. NOPE. Then, I needed to go back in because he missed having me sign another DMV form. At the time I reminded him about the email with the sales documents, "yes as soon as this final paper work is in I'll email them all. THREE days after purchasing the car, I called and talked with the current sales manager about the lack of documents. I was told that Mike would get back to me soon and I'd either get an email or the manager would bring it to my home since I'm local. I finally received an email with all the documents about 6pm 3 days after I left the dealership with my car. I had been at the dealership for almost 6 hours. I'd rate the people I worked with but the list looks like the Silver Star staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. While it's great to hear that Gio and Josh were helpful, I'm sorry to learn about the delays with receiving your documents from finance. We aim for a smooth process, so I apologize for any inconvenience caused by this oversight. We truly appreciate your feedback and it will be shared with the store management team. Your comments give us guidance and the opportunity to address these issues directly. If there's anything else we can do or if you have further questions, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com.

Gio was incredibly helpful and got me a great deal on the

Gio was incredibly helpful and got me a great deal on the car our family wanted. Highly recommend reaching out to Gio if you're in the market for a new Chevy! Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Gio provided such helpful service and secured a great deal for your family at Swickard Chevrolet Thousand Oaks! Thank you for the recommendation, and enjoy your new Chevy!

Transaction was simple and fast!

Transaction was simple and fast! Joanna was very imforactive and attentive to our needs. Made this car purchase a breeze!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Stephanie, we're delighted to hear that Joanna made your car purchase a breeze at Swickard Chevrolet Thousand Oaks! Thank you for sharing your experience with us.

Edin was very helpful and good at explaining the issues

Edin was very helpful and good at explaining the issues related to my car's repair. He also connected with me by text to give status updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Edin provided helpful and clear communication during your car's repair at Swickard Chevrolet Thousand Oaks. Keeping our customers informed is a top priority, so it's great to know you appreciated the updates!

Great customer service by the sales agent Pejman.

Great customer service by the sales agent Pejman. I really appreciate his efforts and follow up with the app and showing me how to use my app. Very nice guy. Very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Pejman provided excellent service and assistance with your app at Swickard Chevrolet Thousand Oaks. Thank you for sharing this positive feedback, and we're here if you need anything else. Welcome to the Swickard family!