Reviews
Ervin was very helpful in getting my car repair done
Ervin was very helpful in getting my car repair done quickly and worked with the warranty company to get it taken car of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Ervin was able to assist with your car repair efficiently at Swickard Chevrolet Thousand Oaks. Thank you for sharing your experience, and we're glad everything went smoothly!
🌟 Service Review Alert!
🌟 Service Review Alert! 🌟 Just had an outstanding experience with my truck service! 🚚✨ They provided top-notch support, and my truck is back to running like a champ! 💪 A huge shoutout to my advisor—thank you for being so helpful and ensuring everything went smoothly. 🙌 Highly recommend their service! 👍 #CustomerSatisfaction #TruckLife #GreatService
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your fantastic service experience at Swickard Chevrolet Thousand Oaks! Our team is committed to providing top-notch support, and it's great that everything went smoothly with your truck. Thanks for the recommendation and those awesome hashtags!
Everyone at the dealership is very friendly and helpful.
Everyone at the dealership is very friendly and helpful. Someone guided me to the right location where I needed to go
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Swickard Chevrolet Thousand Oaks provided friendly and helpful service during your visit. Thank you for sharing your experience!
Gio was great and Josh the manager at the time was
Gio was great and Josh the manager at the time was helpful. There was no internet service at the time and Gio acquired a T-Mobile hotspot so we could do business. That part was painless. The problem was Mike in finance. New to the Dealership but said he'd been doing auto finance for 20 or 30+ years. It took about an hour and a half and 2 times signing the paperwork remotely, he was always apologizing, when it was completed (or so I thought) he told me that I'd get an email with all the documents by the time I got home. NOPE. Then, I needed to go back in because he missed having me sign another DMV form. At the time I reminded him about the email with the sales documents, "yes as soon as this final paper work is in I'll email them all. THREE days after purchasing the car, I called and talked with the current sales manager about the lack of documents. I was told that Mike would get back to me soon and I'd either get an email or the manager would bring it to my home since I'm local. I finally received an email with all the documents about 6pm 3 days after I left the dealership with my car. I had been at the dealership for almost 6 hours. I'd rate the people I worked with but the list looks like the Silver Star staff.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. While it's great to hear that Gio and Josh were helpful, I'm sorry to learn about the delays with receiving your documents from finance. We aim for a smooth process, so I apologize for any inconvenience caused by this oversight. We truly appreciate your feedback and it will be shared with the store management team. Your comments give us guidance and the opportunity to address these issues directly. If there's anything else we can do or if you have further questions, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com.
Gio was incredibly helpful and got me a great deal on the
Gio was incredibly helpful and got me a great deal on the car our family wanted. Highly recommend reaching out to Gio if you're in the market for a new Chevy! Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Gio provided such helpful service and secured a great deal for your family at Swickard Chevrolet Thousand Oaks! Thank you for the recommendation, and enjoy your new Chevy!
Transaction was simple and fast!
Transaction was simple and fast! Joanna was very imforactive and attentive to our needs. Made this car purchase a breeze!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stephanie, we're delighted to hear that Joanna made your car purchase a breeze at Swickard Chevrolet Thousand Oaks! Thank you for sharing your experience with us.
Edin was very helpful and good at explaining the issues
Edin was very helpful and good at explaining the issues related to my car's repair. He also connected with me by text to give status updates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Edin provided helpful and clear communication during your car's repair at Swickard Chevrolet Thousand Oaks. Keeping our customers informed is a top priority, so it's great to know you appreciated the updates!
Great customer service by the sales agent Pejman.
Great customer service by the sales agent Pejman. I really appreciate his efforts and follow up with the app and showing me how to use my app. Very nice guy. Very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Pejman provided excellent service and assistance with your app at Swickard Chevrolet Thousand Oaks. Thank you for sharing this positive feedback, and we're here if you need anything else. Welcome to the Swickard family!
My Daughter and I had a Great experience at Swickard
My Daughter and I had a Great experience at Swickard Chev. because of salesman Pejman Salehi!!! Plus of course you had the best car there!!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Pejman made your visit a great experience at Swickard Chevrolet Thousand Oaks, Steve! It's fantastic you found the perfect car, and we appreciate your support. Enjoy every mile in it!
Very pleasant, convenient appointment for service.
Very pleasant, convenient appointment for service. Text notifications kind of intermittent ( busy day ) not real fond of that system. service performed was excellent. One thing, there was a note at the very end of the paperwork telling me to fill the tank to optimize the fuel system service. I almost missed this. Perhaps the information should have been provided verbally. Otherwise no complaints. Satisfied Customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that the service was excellent at Swickard Chevrolet Thousand Oaks. We appreciate your suggestion and will keep it in mind moving forward. Safe travels ahead!