AutoNation Subaru Carlsbad

We just purchased our Forester Hybrid Touring model. It is beautiful. It is our fourth Forester for a reason! Fabio had signed us up among the first twenty and we were able to order the model, color and interior. Fabio and his team took great care of us during the purchase. The team members were all very friendly and knowledgeable. They took time to answer all our questions. Now, we just have to master all the new technology.

I went to Subaru Autonation twice. The first time to test drive a Wilderness. The 2nd time to purchase a Subaru Wilderness. I worked with George, Robert & Terrence. What can I say except these guys were AWESOME! Kind caring and definitely not pushy. I went back with my new car so that George could walk me thru all of the numerous controls in a calm were here for you manner. I will have a 2nd session much longer to orient me to everything I need to know and want to know! I highly recommend these guys and Subaru Autonation for your next car!

I had been taking my car here for routine oil changes, and it was always a frustrating experience. Even when they said my car was ready, I’d end up waiting another 30+ minutes for them to bring it around. Then came the real issue. Subaru sent me an extended warranty for my brakes due to known problems with some Ascents. My car had this exact issue. The dealership said they’d take care of it, but the parts were on backorder. I followed up five times over the next five months before they finally got the part in. I dropped my car off on a Monday. By Friday, the brake assembly had popped out and scraped my rim. I called and spoke to Joella, the Service Manager, who immediately dismissed the issue, claiming it wasn’t possible because “their system” would’ve caught it. We sent her a photo and explained it sounded like a jackhammer. She later claimed it was the exhaust manifold—which isn’t even near the brakes or tire. It was clear she lacked a basic understanding of car mechanics. I then took my vehicle to Orange Coast Subaru, and they were amazing. They told me to bring it in immediately, gave me a loaner, and handled everything with care and professionalism. I escalated the issue to Subaru of America, and after investigating, they confirmed it was a workmanship issue caused by this dealership. Subaru requested both dealerships work together to resolve it. Meanwhile, Nathan—the General Manager—never returned a single phone call from us or Orange Coast Subaru. Subaru of America couldn't even reach him. After two weeks of silence, we physically went to the dealership—twice—just to get him to talk to us. When we finally met with him, he tried to gaslight my husband by blaming the other dealership and claiming there was “a miscommunication.” Luckily, my husband is knowledgeable about cars and called him out. Only then did Nathan finally admit fault and agreed to pay the other dealership to fix our car. Bottom line: Be very careful with this place. I should’ve trusted my gut and stopped going, but it was the closest dealership. Don’t make the same mistake.

FABIO did a great job answering all my questions, great attitude. Everyone was pleasant and helpful. there was no high pressure to buy a car. Took a very long time to complete purchase.

I just purchased a 2025 Subaru Ascent and my experience from start to finish was the best car buying experience I’ve ever had. First of all, the lobby is great because they have an area for kids and offer unlimited snacks. Fabio was the salesman that helped us. He went above and beyond to get me into my car. I originally came in for a used car, but after discussing my options, it made more sense financially to get a new one. My father who is going through chemo right now (and has very little patience) was with me and enjoyed talking with Fabio so much. Fabio has amazing people and customer service skills. He never once made me feel pressured into buying and put us completely at ease. My credit is not the best and he made sure to try every option to make it work with my budget. Fast forward to trying to get approved, Terrance was so incredibly patient. After only getting approved by one bank, he managed to negotiate with them to a payment I was comfortable with. At one point, I thought I was going to be leaving without a car, but he worked his magic and made it happen. After signing all our paperwork, Christy presented me with a super cute and thoughtful gift bag filled with so many little goodies. She also expressed their gratitude for purchasing a vehicle which I really appreciated. It’s the little things like this that truly make the buying experience so unique, refreshing and special. Thank you AutoNation Subaru Carlsbad. You definitely gained a life long loyal customer.

I just purchased a 2025 Subaru Ascent and my experience from start to finish was the best car buying experience I?ve ever had. First of all, the lobby is great because they have an area for kids and offer unlimited snacks. Fabio was the salesman that helped us. He went above and beyond to get me into my car. I originally came in for a used car, but after discussing my options, it made more sense financially to get a new one. My father who is going through chemo right now (and has very little patience) was with me and enjoyed talking with Fabio so much. Fabio has amazing people and customer service skills. He never once made me feel pressured into buying and put us completely at ease. My credit is not the best and he made sure to try every option to make it work with my budget. Fast forward to trying to get approved, Terrance was so incredibly patient. After only getting approved by one bank, he managed to negotiate with them to a payment I was comfortable with. At one point, I thought I was going to be leaving without a car, but he worked his magic and made it happen. After signing all our paperwork, Christy presented me with a super cute and thoughtful gift bag filled with so many little goodies. She also expressed their gratitude for purchasing a vehicle which I really appreciated. It?s the little things like this that truly make the buying experience so unique, refreshing and special. Thank you AutoNation Subaru Carlsbad. You definitely gained a life long loyal customer.

We found the staff to be very friendly and helpful. This was an easy and straightforward car buying experience. This dealership was extremely accommodating to both children and dogs.

I can’t say enough good things about our sales person, Tate Dacumos. He took the time to get to know us, learn about our hobbies, and what features were important to us in a car. On our test drive, he went over all the cool features the car had to offer (road handling, cabin luxuries, safety features, etc) We highly recommend Tate at AutoNation!

Great service by everyone there. I love that the technician will provide a video of my car and does a complete walk through and points out the things that needs to be fixed or just shows that things are in good conditions.

Very nice experience. Suprised my wife and I about how low stress everything was. Very friendly. No pressure from hovering Sales Manager. Very polite. Easy purchasing process.