AutoNation Subaru Carlsbad

Very happy, easy to work with. Came in late one Sunday, looked at, sat in several cars to sure we were going to make the right move. Went back two weeks later to purchase. This is our third Subaru from the Carlsbad Store.

No loaner car available when I arrived and I had to reschedule. I specifically asked for that and was told to count on it.

I really to not like the person I get stuck with every time I go there. I feel he is arrogant, there for just a paycheck and an “up sell”. I also feel that service here is way over priced…. There has to be a better way for seniors to care for their cars without spending an entire paycheck each time they are there, What happened to old fashioned customer service??? Go back to paper schedule for car maintenance plans, etc. p.s. I LOVED MY SALESMAN!!!! After that, everything went downhill.

My overall experience was very positive. I had a great sales person. I participated in the trade up program so it was pretty easy. I knew exactly what I wanted and they happen to have a car that fit my needs. The facility itself is older and it's not as nice as the dealership located down in National City. They honestly could use a bigger showroom. Looks like they have great inventory. And I understand that their service team is better now that it's under this new ownership.

Our family switched from Toyota to Subaru a few years ago. We are very happy with their sales and service. I have personally owned three cars from this Subaru and Yuri has taken care of us each time. In September I plan to get a new car for my wife. We will be working with Yuri again.

Not the best experience! Management seems more concerned with selling cars than making sure customers truly receive extraordinary service! Real lack of professional follow-through!

Alexis my service advisor was very helpful and thorough. He made the entire experience less stressful. I highly recommend them.

While investigating a variety of dealerships availability and prices for a Subaru Forester Touring, we came across Vanessa Moreno, who contacted us almost immediately after I put out a call. Her calm demeanor, knowledge of the needs we had, and of course, having the color combination we were looking for, made the price issue the only discussion left, and wow, Vanessa was far below what other dealerships were willing to negotiate. We appreciated her navigating the access to the color and trim level we were looking to buy. The (3) people we worked with; Vanessa, Manny, and Miguel were all quite courteous, helpful, and eager to assist us with our needs. Your dealership, as far as we experienced, seems to have a sales staff that is willing to work with the buyer in a manner that made the purchase of the car very pleasurable, thank you.

Blown away by our great experience! We kept waiting for the ball to drop because it just was going too smooth from the beginning. Ricky called us to come in to look at the Solterra we were interested in. We got there around 6 PM and were out of there in our new car by 8:45. No tricks or hidden add ons. Ricky was professional, helpful and fun to work with. Then, Finance with Terrance was great. Super welcoming, friendly and great sense of humor. The sales manager came out to greet us as well and since I was formally in the car business, we had some laughs. Great group of people for sure at Subaru Carlsbad. Received a fair deal and are so happy with our car!

Blown away by our great experience! We kept waiting for the ball to drop because it just was going too smooth from the beginning. Ricky called us to come in to look at the Solterra we were interested in. We got there around 6 PM and were out of there in our new car by 8:45. No tricks or hidden add ons. Ricky was professional, helpful and fun to work with. Then, Finance with Terrance was great. Super welcoming, friendly and great sense of humor. The sales manager, Dustin came out to greet us as well and since I was formally in the car business, we had some laughs. Great group of people for sure at Subaru Carlsbad. Received a fair deal and are so happy with our car!