Reviews
My overall experience was very positive.
My overall experience was very positive. I had a great sales person. I participated in the trade up program so it was pretty easy. I knew exactly what I wanted and they happen to have a car that fit my needs. The facility itself is older and it's not as nice as the dealership located down in National City. They honestly could use a bigger showroom. Looks like they have great inventory. And I understand that their service team is better now that it's under this new ownership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our family switched from Toyota to Subaru a few years
Our family switched from Toyota to Subaru a few years ago. We are very happy with their sales and service. I have personally owned three cars from this Subaru and Yuri has taken care of us each time. In September I plan to get a new car for my wife. We will be working with Yuri again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, John! Don't hesitate to call us if you ever need anything. Be safe on the road!
Not the best experience!
Not the best experience! Management seems more concerned with selling cars than making sure customers truly receive extraordinary service! Real lack of professional follow-through!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Matthew, thank you for your review. I would like to speak to you concerning your visit so I may better understand where we came up short. Please call me on my direct line at (760) 415-5454 at your convenience. Thank you. Don Elliott, Customer Service Coordinator
Alexis my service advisor was very helpful and thorough.
Alexis my service advisor was very helpful and thorough. He made the entire experience less stressful. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
While investigating a variety of dealerships availability
While investigating a variety of dealerships availability and prices for a Subaru Forester Touring, we came across Vanessa Moreno, who contacted us almost immediately after I put out a call. Her calm demeanor, knowledge of the needs we had, and of course, having the color combination we were looking for, made the price issue the only discussion left, and wow, Vanessa was far below what other dealerships were willing to negotiate. We appreciated her navigating the access to the color and trim level we were looking to buy. The (3) people we worked with; Vanessa, Manny, and Miguel were all quite courteous, helpful, and eager to assist us with our needs. Your dealership, as far as we experienced, seems to have a sales staff that is willing to work with the buyer in a manner that made the purchase of the car very pleasurable, thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Blown away by our great experience!
Blown away by our great experience! We kept waiting for the ball to drop because it just was going too smooth from the beginning. Ricky called us to come in to look at the Solterra we were interested in. We got there around 6 PM and were out of there in our new car by 8:45. No tricks or hidden add ons. Ricky was professional, helpful and fun to work with. Then, Finance with Terrance was great. Super welcoming, friendly and great sense of humor. The sales manager, Dustin came out to greet us as well and since I was formally in the car business, we had some laughs. Great group of people for sure at Subaru Carlsbad. Received a fair deal and are so happy with our car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I didn’t interact with Subaru but I imagine they would be
I didn’t interact with Subaru but I imagine they would be great to work with. I love dealerships in general as they are always looking out for my best interest.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Daniela Alexio and Jamie Weeks were super helpful and
Daniela Alexio and Jamie Weeks were super helpful and went above and beyond to help us get us a good deal on our purchase of our new Ascent and Wrx. Wife and son both love their new cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mike, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!
The staff at Autonation Subaru Carlsbad was very
The staff at Autonation Subaru Carlsbad was very friendly. Yuri was ready to assist and had the car ready to go when I arrived. Miguel with Finance was very welcoming and did an awesome job getting me the best interest rate and monthly payment. I'm loving my 2022 BMW 228I !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The attitude of the maintenance/ service person was
The attitude of the maintenance/ service person was derogatory. He ignored every request I had.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair